I'm an out of town person from northern Idaho and was down visiting family in the Boise area this last weekend. On my ride down ID-55, I noticed that I was getting some surging in the lower gears so I immediately went in to the first dealership that Google spit out and it was Carl's. Not only did they walk me through the worn parts of my chain and how that occurs (I'm the second owner of this bike and it obviously got rode a lot harder than I ride it, because the chain should still be good to go) but they made a tech immediately available (in spite of the many machines they had in the shop and the people waiting for them) and did and adjust/lube job on the spot. They adjusted it so well to the tightest spot that I hardly notice the issue now, and I should be good to go until I can make the time to get the chain and sprockets replaced. Also, the emergency adjustment and their time cost me next to nothing (less than $20). I was so impressed with the service, knowledge and willingness to drop everything to make my bike safe to ride and get me home over 300 miles away that I will probably just have them do the chain job next time I'm in town. When you have a dealership close to home and you're willing to bike 300 miles to have a routine repair completed, that says something about the shop. I can't comment on the negative experiences listed here, but I highly recommend this place. Everyone from the cashiers to technicians were friendly and knew what they were doing. I wish I could say the same about my home dealership.
I recently purchased a 2002 Jeep Wrangler from Maverick Car Company. I was a little nervous when I decided to start looking for a pre-owned vehicle. You know, the normal worries… hoping to not get stuck with a lemon, wanting a fair trade in value on my current vehicle, hoping not to get caught up in some high pressure sales crap. I was very pleased with my experience at Maverick. I felt that I received a fair offer on my trade in and that the price I paid for the Jeep was fair as well. What really impressed me though was how well I was treated after the sale. I bought the Jeep as is but after a few days I noticed a couple things that concerned me that I hadn't noticed during the test drive. I called Maverick and told them my concerns. The next day someone drove out to my work, gave me a loaner vehicle so I could still run my errands at lunch, fixed the problems, and delivered it back to me. The way I was treated before, during, and after the sale is why I will defiantly be recommending them to anyone I know and why I will defiantly keep them in mind the next time I am looking for a vehicle.
I purchased a car a few months ago, a 2006 camry, my salesman is Jimmy Koch. When I test drove the car, I noticed a small coolant leak and they said thew would take care of it. Soon after we drove the car home the problem got worse to the point that we couldnt keep coolant in the car. When we brought it in to be fixed, they discovered that it was the head gasket and they stepped up to the plate with no argument at all and fixed it. 2 days ago, I called Jimmy and told him that the car was having an issue and he said to bring it in, they were busy but he would do his best to get it in. Before I could make the appointment, the car died. They not only towed it in, but just told me that they are going to put a motor in it for me at no charge. Bottom line, they take care of their customer to the very best of their ability. Obviously if I hadnt told them about the coolant leak in the first place, they wouldnt be able to do as much for me. They have gone way beyond what I could expect and I will never buy a car from another dealer.