I had an appointment made in advance through the online booking system and had to wait 30 minutes for them to take me. There was a full waiting room and not every room In The facility was being used. It looked like everyone went to lunch at the same time and the rest of the waiting room was also frustrated. The computer was acting up and all people working there were aloof and unfriendly and disorganized. The Quest on power line and 18th is much better and I will avoid this location in the future.