I heavily researched and brought a decent (actually very highly reviewed, better than most $1000 units) DVD/bluetooth/GPS head unit, and had this outfit install it, along with a backup camera into a big SUV. They installed it, but said the steering wheel control interface (Axxess ASWC-1) could not be installed in my vehicle.
I told them I saw several reviews about my head unit and vehicle during my research and successfully using this interface. They argued with me about it and said the head unit was cheap, and were generally insulting. In less than 5 minutes, I found the detailed instructions on line to use this interface for my head unit and vehicle. Later I called Axxcess and they verified that it could be used in my vehicle, with my head unit and that the instructions were on their website. I downloaded a copy and will do the install myself since Power Audio and Tint can't handle it.
Then, when the head unit was turned on, the factory subwoofer was buzzing and popping. They said that it was installed properly, that the subwoofer was bad or the head uint was the problem (again). They tried to send me away, after charging me $285 for this shoddy install. Yes, the backup camera was a difficult and lengthy part of the install as it had to be routed up and through a SUV tailgate all the way to the front. That part of the install was fine, but not being able to figure out the interface, and refusing to deal with the popping / non-functional subwoofer was unacceptable.
I forced my hand and made them check the connections as it was obvious that this was most likely the problem with the subwoofer since it worked before. Sure enough, it worked fine after that.
Yet, they denied a bad or improper connection. The official explanation for the subwoofer problem was, "maybe the subwoofer on and off setting in the head unit was stuck between on and off. It was off in the unit when we gave it to you. Did you mess with it?"
Really? That's the best you can come up with?
Umm, no, I turned it on and it didn't work, making those loud noises that a deaf octogenarian could hear. You mean Power Audio either didn't notice this or didn't care enough to resolve it? This is after the owner stated that he HEARD the subwoofer problem, yet handed the keys over to me and tried to just send me on my way. To boot, they did not even set the clock or set up the head unit in any way, something that a decent shop should do. At the very least, they should turn it on and ensure that it sounds good. Oh, that's right, the owner did notice that it wasn't working right. "Here's your keys!" Unreal.
After all of this, and after not even offering a small discount for not installing the steering wheel interface, they didn't even apologize, etc even though I had to act as their quality control division and force them to actually do what they were paid to do. I am very capable of doing the complete install, I just didn't have to time to do it, and did not have the inclination to route all the wiring from the backup camera. This is why I HIRED THEM to do it.
NEVER AGAIN, and I would encourage anyone reading this to run fast and far away from these jackbags. To boot, it is obvious that most of the positive reviews on line were written by the company, as apparently they only do wonderful installs on Ferrari, Lamborghini, Maybach, Aston-Martin, etc. What a load of BS.