Hair on Fire "When you leave, ...
Hair on Fire "When you leave, you'll wish we had set your hair on fire instead"
Sounds harsh? Not as harsh as the cuts and customer service we received!
The previous fun rock motif has been replaced by a more brothel approach... no longer welcoming to children. The fun loud music we heard on previous visits was substituded by music so loud you couldn't hear your stylist and they couldn't hear you. My two daughters, son and myself went for haircuts on a Saturday afternoon. We had about a 15 minute wait, which flew by. For my 2 year old, who had longer hair, we wanted to keep the "surfer dude" style, just a little shorter. Both girls picked out do's which I saved on my phone and presented to the hairstylist as well as my own. We spent a total of 30 minutes getting cuts, three stylists for the four of us. I tried keeping an eye on all the cuts, but they placed all three on chairs at the same time, so I had to walk back and forth to supervise (which did absolutely no good, at all). The stylist doing my son's hair even commented on how good he was. I walked to check on one of the girls, came back to find his hair 70% GONE! Walking to one of the girls, the stylist was curling her hair but I noticed how she was crimping the end. The kids were all done, semi wet hair, freshly cut, unwashed... didn't look bad. I thought I was being over critical at some of the cuts and left it alone. Then it was my turn... Get the hair washed, sit and SCREAM what I wanted and she went to work. We talked about my hair and length. To which she asked if I wanted it shoulder length before or after drying (impressive, right?). My cut took a total of TEN MINUTES!! After showing pictures, talking about it and getting it cut, it didn't look bad WET! When we returned home, we showered and washed our hair. I started noticing that those hyper-critical instances weren't just me! ALL the kids' hair were uneven (length or style-wise), where BOTH girls had STRANDS of hair longer than the cut they received. My hair was given what they call a "box cut", which is basically what you would get it you pulled all the hair back and gave it one long cut across the back. "No problem, we'll go back and fix it tomorrow, right?"... WRONG!!!! Not only did we have to wait over 30 minutes to be seen (because they were busy but took NEW business instead of fixing return customers with problems in an attempt of making them return SATISFIED customer) but they DIDN'T fix the problems!! Both girls re-sat to cut and were mangled more than before. When I sat down the stylist told me she gave me exactly what I asked for (the picture and description I have looked NOTHING like my cut). When I asked to simply get my money back, they refused due to us receiving exactly what we asked for and that they were perfectly good cuts... they were neither perfect nor good. I had to spend the same amount of money at a Hair Cuttery for them to FIX the hair cuts. The stylist there were flabbergasted at the cuts and in disbelief that they would not, or could not, fix the cuts. When I returned to Hair on Fire with my receipt from Hair Cuttery on the same day the OWNER refused to give us our money back, but would give us a credit. I WILL NEVER RETURN TO THIS PLACE and would NEVER recommend anyone else to it either. My son's hair is shorter than it has EVER been and my hair was so butchered that the stylist at Hair Cuttery had to take AN HOUR to fix it and she couldn't fix it ALL the way unless I wanted to go WAY shorter. Overall: a terrible experience I wouldn't wish on my worst enemy!