Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
1156 Big Laurel HwyBluefield, WV 24701
From Business: Cole Motor Company is a truck dealership that specializes in the sale and service of new and pre-owned heavy-, medium- and light-duty trucks, trailers and tractor…
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
I've had a lot of automotive service done over the years locally and elsewhere. I've never been treated as fair as I was recently here at this shop. This automotive shop is going to do well in our area. I truly believe this small Company deserves a 5 star + rating. I was treated kindly, friendly, fairly price wise and with respect and not talked to like a dollar sign. They didn't try to force me to have anything done that wasn't truly needed on my car. They even saved and showed me my broken part before the new part was ordered. I already knew what my vehicle needed when I went in there so I was checking to see about honesty too. Their service surprised me. They worked with me, not over me and I truly believe their fair there. Will I recommend them to someone else? You BET I WILL and I will always go back no matter where they are. This is the kind of automotive customer service and FAIR pricing this area needs here. The big names have lost my business here and it's their fault for being dishonest to me. Other auto service shops could stand to learn a thing or two from these kind folks. It helps me to know they really do know what their doing and they really do have values they live by for customer service. Nice place for service. Good job well done!
Great experience and service received at K&M. The kind man quickly got my car in and fixed within a day. You need to schedule an appointment with them for some things but, if you want the BEST in town from a small shop, just do it! You won't be disappointed here. They have two mechanics but their great at what they do. Their not new to this business either. The quality of service and years of knowledge they give is so worth it. They even showed me my old parts and explained the process to me. They charged me 1/2 of what other mechanics had quoted me in the area and didn't try to sell me something I truly didn't need. They were able to fix another problem not related to the issue and called to ask me if I wanted it done BEFORE just presenting me with a bill for it. Extremely good place to do business in this area. Bluefield area had better KEEP this place here. Glad I called them before I went over there because there is 2 Shops over there. Make sure you have the right Shop. - "NOT" THE WHITE AUTO SHOP BUILDING WITH BLUE STRIPE AROUND THE TOP OF IT. Read your signs on the buildings over there and you'll know you have K&M's place.
On a recent visit to this garage, I decided to do an evaluation and then let others know about my experience here. An affordable and qualified garage. This is a professionally ran auto service garage. Clean and affordable with excellent service and truly genuine friendly staff. Mechanics here truly are ASE Certified at the highest leval and are qualified to fix any vehicle. Even one like mine that had a problem no one else in the area could seem to really fix. Turns out it had an issue where no one else even thought to look or cared! If I had just relied on them in the first place, I could have saved so much money too. My evaluation is: this garage is ran professionally, truly qualified to fix a vehicle at a price that is lower than expected in this area. Their not out to rob your wallet at the door. They care about the service you receive and want you to come back feeling that your not a bother to them. They go above and beyond to give you the service you expect for your money. They have my business until I'm no longer able to drive anymore! I hope these folks are around a long time to come.
This is a place where women can FINALLY feel respected getting their car serviced. They don't treat you like a "stupid female" not knowing a gas cap from a tire rotation! Kenny, Marie and their staff treat you with respect and consideration for your automotive concerns. They explain in detail the problem and give a detailed estimate of all cost BEFORE your just handed a bill! Other local garages just take things upon themselves and hand you a bill to pay at the end. I like this place and would recommend them to anyone. I didn't have to empty my wallet to get my car repaired here. These people are professionals and they honestly show they care. I'll never go anywhere else in the area unless I'm forced. It's about time the Princeton/Bluefield and surrounding areas have a place like this for auto repair. Let's do our best to KEEP THEM HERE.
This place was once a gas station and then a flea market but, has been fully remodeled and updated. Nice waiting area and friendly staff of people. Mechanics are knowledgeable and highly Certified in their field of auto mechanics. Their service pricing is very affordable compared to other local garages. They offer all types of automotive service and State Inspection services. They make you feel welcome and spend time answering your questions and concerns. They take good care of your vehicle. I highly recommend this garage for vehicle service needs! A place you can feel welcome &amp; wanted. Best of all, don't have to feel your wallet is being emptied when it's time to pay the bill at the end of your service. Most services are done by appointment and some are walk-in. This is the ONLY place I will let service my cars &amp; truck.
I agree with the others--GREAT people and a GREAT GARAGE in this small size town. I've been to the other area local dealers and they couldn't really fix my cars problem. ANOTHER garage here actually created more trouble in the end for me I believe and I paid too much. If Kenny and his guys are not able to FIX the problem at a very reasonable price,... no one can. This is what they do, they &quot;FIX YOUR CARS PROBLEM&quot; without it costing a small fortune. Save your wallet and your time and GO SEE KENNY -- You'll be thankful you did. If he can't help you, then you need to just buy another car. He's a true knowledgeable mechanic on almost all things on the road. He's also one of the best in this area and a real PRO at your more high-speed performance engine build work too.
Traveling through the area on vacation and my car broke down on the interstate. This place came highly recommended to me for service. We were able to enjoy the rest of our vacation and not feel as though the wallet was robbed. We were at their mercy and they did not take advantage of us. They got us back on the road quickly and safely. They truly know what their doing there! The staff truly appeared concerned for our safety and well-being. This was NOT an act, you can tell. Those living in this general area are lucky to have such a fine garage and people. It's nice to find a place were you truly are helped and needed without being taken advantage of. Keep up the EXCELLENT customer service K & M Performance, you have our vote to be the #1 service garage in the Princeton/ Bluefield area.
There is no reason to go anywhere else in this town for auto service. Their fair, honest, professional, friendly and stand behind what they do for you. If you don't need something they won't try to sell it to you just to make a buck. My family and I are always treated like we belong there. Never have we had a problem with service. This is a place even my wife feels secure being at to have her car serviced. We will tell everyone we know about you. Thank you for great service to Bluefield and Princeton area folks who need folks like you here.
Take it from me . These are wonderful people who will do right by you. I am speaking from experience with them. They will fix your vehicle and do it right at a very fair price. They will also treat you like they want to be treated. Believe me that is very important to Kenny and Marie. This is your home town, and this is the kind of buisness you want here!!! They are both wonderful to deal with!!! Keep up the excelent work!!!
Truly the BEST place for automotive service in the two Virginia's. At least I think they should be awarded this honor! Others may say they are but never really prove it in the end. I know from first hand experience. I've been to them all in Bluefield. Friendly, honest auto service and a fair price. They walk you through what needs to be done BEFORE they do it.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.