I just wanted to let you know of a good experience that I had dealing with one of your service representatives . . Her 2006 Ford Taurus quit running as she limped it into work and I called Machens Ford in Columbia where I bought it and extended warranty 5 years ago. They were'nt much help at all and had me call Ford Roadside Service and they were not either. I decided to call your dealership and was fortunate enough to get in contact with Ryan in your service department. He treated me like family, he helped me get it towed, get a rental car, dealt with the warranty company and had her car fixed and ready to go within 24 Hours. I feel that he went above and beyond the call of duty which he did not have to do, he did not even know me. I really appreciate the good service that I received and plan on stopping to meet him personally when I am in the area. I will also remember you all when I need to trade vehicles again because of the good service provided when I needed it.
3000 NW South Outer RdBlue Springs, MO 64015
Blue Springs Ford has given me excellent service in every experience I have visited them. From servicing my ten year old vehicle, parts acquisition and installation help to recently shopping for a new vehicle. I recently purchased a 2014 Ford Escape Titanium at (I thought) a very reasonable and fair price. Nick Bundy was my salesperson and was very cordial and gave me a fair price at the onset with no pressure or urgency for my wife and I to make a decision. We did buy the Escape and Nick did everything to ensure fair pricing and excellent service. We would definitely recommend Nick and Blue Springs Ford for any new Ford acquisition for ourselves and will highly suggest them to our friends!!
I've experienced no further troubles with my truck and am now home and in a much better mood. However, that is no excuse for not sincerely thanking Mr. Jenkins for getting the truck looked at without an appointment, the technician (Jim S.) that worked on the truck for what appears to be an absolutely top notch through job of both diagnosing the problem and then fixing it and you for hiring these two top level people and running a business where they are allowed to actually do their jobs and help people.