Mountain Laurel Cabin Rentals

Although the cabin itself was nice enough, the fireplace was broken the entire vacation and the hot tub was not working half of our trip. When you rent a cabin for $600 and drive 11 hours from Florida to spend the weekend there, not having the fireplace and hot tub is extremely disappointing. We looked through tons of cabins and other companies to find the perfect cabin and the hot tub and fireplace were a mandatory part of our search. The company offered $50 back for our troubles but I don't think it was enough. When I wrote back, they never answered my email. Next year we are going to use a different company.

RUN!! Bad business, poor maintenance and disgusting conditions. Filthy cabins (possible health hazard), broken appliances and owner takes no accountability. We take multiple trips to Blue Ridge each year and love coming back. This year was a different story. Since our usual cabin rental was off the market, we made the mistake of using this company. We were a little deflated when we arrived, because the place looked pretty shabby. But it was dark and we decided to unpack and make the best of it since we were there to celebrate a birthday. When we tried to use the broken coffee maker the next morning and found a stove that had to be lit with a match, that was bad enough, but when the sun came up we saw how truly filthy the cabin was. When we called, the customer service people were apologetic and respectful, but the final decision, we were told, was for the owner to make. The owner, Teresa, showed little interest in resolving the problems and went as far as to imply we made it all up, claiming her daughter had cleaned our cabin and she had personally inspected it. You be the judge (see pics...Teresa refused to look at them). All we wanted was minimal hospitality...to be relocated to a clean unit or to get our money back. Even an simple acknowledgement, apology and cleaning crew would have satisfied us. They offered us money back ONLY for the nights we did not stay, but not for the fees or night spent in dust, mold, cob webs, grease, and damp musty linens. This owner has no business in the hospitality industry. Similar to the review below, we have disputed all charges.

Owner Teresa is very disrespectful and unprofessional. Upon check out, they placed a $500 hold on my credit card for damages we were accused of. They had no right to hold such charge, as it was not written anywhere in the rental agreement. Damages were for a ladder for a bunk bed, which was already broken when we checked in. I was charged $85 to simply "repair" the existing ladder, and when I asked for a receipt to prove the repairs (seemed pretty steep to me), it was not until three requests and five days later that they got back to me. The receipt was an unofficial document they produced themselves. She also tried to charge me for wood that was never even there in the first place. Basically, they feel they have the right to charge you for anything, so if you're going to stay here make sure you look over every nook and cranny. Or better yet, save yourself the anguish and stay somewhere else.