My boyfriend and I just bought a foreclosure house with a swimming pool. Knowing nothing about a swimming pool except that it needed a new liner, we had contacted several places for information. The staff at FIM answered are many, many questions. They were ready to give us advice at any time. They had even taken the time to show my boyfriend exactly what to do when installing a beaded liner (we did it ourselves to save money), using one of their floor models as an example. We have continued to go back there because their prices are reasonable and sometimes cheaper than other nearby locations. Even their umbrella sales were priced at $30. Most of them were just solid colors. Nothing fancy. I couldn't find them cheaper anywhere else. I did notice when going in there, they weren't overly staffed. So if you need help or have questions you might have to wait your turn. Other than that, we've found this location to be very helpful and informative.