THERE INTERNET SALES DEPARTMENT, HEADED BY QUINTON GENTRY, USES BAIT & SWITCH TACTICS. I WAS TOLD OVER THE PHONE AND BY E-MAIL, BETWEEN 28 JAN & 01 FEB 2010, THAT I COULD HAVE MY CHOICE, FROM SEVERAL 2009 & 2010 BASE MODEL MALIBUS, FOR $16,000 & SEVERAL 2009 IMPALAS IN STOCK FOR $14,000. I CALLED BACK ON 01 FEB 2010, AND ASKED IF ICOULD PURCHASE ONE MALIBU FOR $16,000, AND WAS TOLD "YES". MY WIFE AND I, DROVE THE 20 MILES FROM NORMAN TO BLANCHARD, AND WERE TOLD BY ANOTHER EMPLOYEE, THAT YOU COULD NOT PURCHASE A MALIBU FOR $16,000, AND THAT THEY HAD NO 2009 MODELS OF EITHER CAR. THEY THEN TRIED TO STEER US INTO A USED SATURN WITH 12,000 MILES, OR A HAIL DAMAGED MALIBU FOR $18,000. WE ENDED UP LEAVING, AND LATER THAT EVENING, WE PURCHASED A NISSAN AT BOB MOORE IN NORMAN.
claimed iconBusiness Response02/16/2010
I apologize for any mis-understanding that occurred during your visit. We do not employ bait and switch tactics. We have New 2009 Impalas here that can be sold for $16,995 and a New 2010 Malibu LS that has an out the door price of $16,794. Again, I apologize for your inconvience and hope that you see that we were not attempting to trick you in any way. We hope that you have good luck in the future and congrats on your Nissan purchase.