EASIER THAN ORDERING A PIZZA! After 3 days of haggling with my local delearship in Montgomery, I was unable to make the deal work. I called Serra Mazda, asked for the sales manager and I was immediatly connected with Paul. I spoke with him about the exact same vehicle I wanted to have the local dealership pick up and bring to me (88 miles). I told Paul that I had already driven the car model, pre-qualified, and was serious about getting the car that day. This was at 2:00 p.m. on Tuesday 11/13/12. After a 30 minute phone call ( I had to take a call on other line for 12 minutes, Paul DID NOT hang up)Paul gave me a price that I was happy with and turned me over to Tony B. for finance questions. Still over the phone, Tony B. was able to beat our financing by 2.5%. My husband and I left Montgomery, AL. at 4:45 p.m. We got to SERRA MAZDA at 6:30 p.m. Paul and Tony B. had everything ready for us. The paper work was filled out ready to go and all we had to do was sign. All numbers were as we discussed and they gave me great amount on my trade. We were in the dealership less than 45 minutes and walking out with our new keys. The car had been detailed and filled up prior to us coming. Tony B. gave us the required walk around and information before we left the lot.Real talk, we were back home in Montgomery (88miles each way) before 10:00 p.m. I truly wanted to sleep in my brand new Mazda CX-9 that night.. The car is wonderful, however the experience at this dealership was above and beyond anything I could have expected. I felt so comfortable with Paul and Tony B. This comfort level was established within a 6-hr transaction. Only one of which was actual face to face. I feel like I should have invited them to Thanksgiving Dinner!
***SEE UPDATE BELOW*** I bought an 04 Ford Expedition from Adamson Ford. First, they failed to do all repairs promised me before I purchased the vehicle. Also,I was treated rudely by management, based on information relayed to me from my salesman, when I attempted to back out of the sale because I wanted to wait until I could afford a later model with fewer miles. UPDATE: I was proven totally wrong about Adamson Ford, after speaking directly with a member of management. Mr. Robert Howard personally apologized to me for the way I was initially treated at the dealership. He even made a couple of good will gestures as a demonstration of his sincerity and assured me that the repairs I was promised would be done at no cost to me. Not everyone can admit when they're wrong and I believe Mr. Howard showed a lot of class by doing so. As a leader of the Sales Team at Adamson Ford, I believe he represents this company's unwavering commitment to Customer Service. I was immensely pleased by the manner in which my situation was resolved and I look forward to being an Adamson Ford customer for years to come. I highly recommend Adamson Ford to anyone in the market for a new or preowned vehicle.
I purchased the tire warranty when I bought my 2011 528i. I took my car for maintenance of seat calibration, my car had about 21,000 miles, and I was told I needed new back tires at $1,000.00 a piece. I told them let me call my husband. I got to the waiting room and called him, and a lady over heard what I was saying. When I ended my call she said, "that's strange, they told me the exact same thing and told that old couple sitting over there the same thing also." Well the man came in and told me that the wear on my tires disqualified me for the coverage from the warranty. "Wear? I'm a stay at home mom. I run grocery errands and pick kids up from school." "Well, you must have been driving the car to hard." Really? I thought I bought a BMW, not a hooptie. Funny thing is when I had a Lexus from Tom Williams, they told me the exact same thing at 23000 miles. And they wanted to replace 2 tires at 1000 a piece. What are the chances? This has to be the most obvious scam I have ever seen. Now if I get a flat or anything goes wrong with the tire, since BMW already told me I needed them replaced, the warranty doesn't cover anything.