I was having mild back pains starting 6 days ago and today they had become extreme. I called my normal doctor but he could not see me until Wednesday at 4:00. My wife recommended I visit Family Medicine since they are located close to my job in Riverchase. I called first to make sure they could address my issue. The person who answered was pleasant. I arrived, completed the chart, answered a few questions and was called in for weighing and assigned to a room. The doctor's asst came in within 5 minutes, explained who she was, reviewed my chart, and asked me some quesitons and then explained that someone would come for xrays. The xray rep was prompt, nice, and partient with me as my lower back was very sore. Once back to my room, I sent a few text messages and the dr came in to "lecture" me on what was happending with my back . I certainly appreciate the laymen's version and his pleasant persona. Two shots and 3 meds and I'm feeling much better. Arrived around 11:20, signed out around 12:40. Got my meds filled on site and was back at work shortly after 1. I recommend using them if needed.
I love the Narrows! I have been a patient there for 7 years. The office staff is VERY helpful. You don't have to have an appointment and they have always gotten me back very fast! The nurses and doctors have always listened to my symptoms and sat and discussed my treatment options. They feel more like a teammate in my health than the normal patient/doctor relationship. I have also had several referrals done from this office and they were all done by the next day. The billing department goes above and beyond in helping with my insurance. I tell all my friends and family to go to the Narrows. You won't get better treatment anywhere!
I recieved excellent care, from the time I checked in, was called to sign paperwork, then called to walk back. They had wiped down all the area on the table, the house keeping person was so polite and through! nurses and assistants were so thoughtful and efficient. I hate getting an IV or giving blood, Richard did an excellent job! My doctors name was Dr. Bernreuter, great bedside manor and treatment! Thanks for changing my opinion about emergency rooms, Great Job!!