The good: Duffy's was very affordable. They are really nice people. Was given a quote on the phone and the price was the same when i picked it up except for they didn't include tax. So it was about 100.00 lacking. Still was cheaper than taking it to the dealer. Also they didn't charge me for an alignment b/c they forgot to add it in to the initial quote which was nice. The bad: Very poor communication. Dropped off Tuesday. I was told my car would be done Wednesday and it was done Friday. I called twice and both times was told i would be called back with an ETA. I didn't hear from them for a couple of days until I called. When I picked up my car my spare tire winch was broken and thrown in the back of the car and i was told i could buy the replacement part when it came in. No thanks. It wasn't broken when i dropped it off. Also was told i would be called early in the week when the replacement part came in. Here it is two weeks later and no call on the part. I already fixed it myself, so don't worry about it. They seem like nice people. Brad seems like he knows what he's doing but Duffy's should really keep in touch with their customers better. I was without a car for three days guessing when it would be done. Would have been nice if they called me to tell me it was going to be delayed and that the winch was broken. Jay Salillas
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I went out today to leave the house & my battery was dead!!! 2007 Chrysler Sebring & the battery is behind the left front wheel liner which I knew. Called, got a price, got a jump & drove 1.3 miles. First time I have been there. Due to where the battery is placed, it took the tech over 1 hr to remove the tire, liner, old battery & replace everything back. The service manager, Mike was very nice & Brandon who did the work was also very nice. They let me go out in the work bay to hang & see what all had to come apart to replace a battery that should have been under the hood like a normal car. At least they had the time to do it while I waited. I would not have any reservations bringing my vehicle back for more service. I just hope that nothing else happens due to finances.
I'm not one to normally write a review, but they just gave me such great and inexpensive service I had to share. I had my headlights replaced at a competitors and they kept going out. Brought it here and they figured out the problem immediately (the other guys had caused some injury doing it incorrectly) and replaced them. For 1/3 the cost of the competition!!! They were very friendly, professional, didn't try to sell me the most expensive product, and as an added bonus their client lounge is very nice- wifi, keurig coffee, and a nice TV. They're not in my neighborhood, but I'm bringing my car here from now on.