Took my miniature dachshund in for a grooming left the dog, her harness and retractable leash. Picked my dog up to find out they had given both her leash and harness to another dog. Their way of rectifying the situation was to offer to give me the customer's name and address for me to go pick it up. I declined to go show up at a strangers house to pick up things that she had to know wasn't theirs when they took it and that I had entrusted to them. They offered me the use of a harness that was too big and was dirty and a leash designed for a pit bull size dog. Neither of these items were usable and I am disable so have to have them to take her out.
When I get home I find out my dog's hair has knots and kinks in it. She could not have been combed out and did not appear to be properly groomed. I ended up having to take her to another groomer, buy a new leash and harness after I had paid and tipped Bath Barks and Bubbles! When I called them 5 days later, they say they found my leash and harness. I drive all the way to pick them up only for them to try to give me some other dogs harness and a broken leash!
I guess I should just be glad they didn't loose my dog! The visit cost me and extra $70 above what I paid them.