I recently purchased a 2009 Jetta here and everyone that i dealt with was very nice, not pushy but helpful. Laraine was my first contact from the internet, she responded promptly and when i went to the dealership she introduced me to Drew to work on a deal. We drove several new cars and then i decided on the slightly used Jetta. The deal was fair, my trade in was right on the book value and i am very satisfied. The next day quite by chance i noticed a noise i had not heard earlier so i called and they got me in and diagnosed what it was, ordered the part and installed it at no charge to me. I was and still am impressed with the service and especially the people. Mike, Laraine, Drew, Matt, Scot, Ann and everyone that i dealt with were very nice. I would certainly say give these folks a try if you are looking for a positive car buying experience.
I loved my experience with Volkswagen Billings...they are not pushy, very helpful. They made sure I was getting the vehicle I wanted not the one they wanted to sell me...Laraine was super sweet and extremely helpful...since I was driving over 2 1/2 hours this meant alot...the manager Mike was more than willing to work with me...the salesmen James and Mike were very personable and helpful...they showed me how to work the 4x4 on the vehicle and even how to open the hood...I was concerned about dealing with this dealership after reading the reviews on here...however after my experience I feel it must have been the customer that had and was the problem not the dealership because they were awesome...probably the best vehicle buying experience I have ever experienced...I would definitely recommend them to my friends and family.
Short answer: You will NOT be disappointed with your visit to VW Billings! Within 30 minutes we had a deal and a handshake on a used 2012 Passat TDI! Not the kind of thing you see very often at all in the car biz. Everything was at my pace and didn't feel obligated to rush into something that I didn't want to. Bought the car at a killer price (a price LITHIA told me was way to low and impossible). Eric Tipton (sales), Laraine (internet manager, and Anna (financing) were all fantastic INCLUDING the sales managers. This was my first VW but i feel that if it were any other brand i would want to give the first shot at this dealer because of there outstanding performance great attitude. Great job VW Billings, Keep up the good work!! N. Belden
FANTASTIC AUTO DEALER! My entire family has always bought our cars from Taylor's Choice and have always been very pleased. We have enjoyed Mark and his crew for 15+ years. Three cars for me. 2 SUV's for my husband, 2 cars for my son, 2 trucks for my sister, -etc, etc, etc! Never a problem. ABOVE AND BEYOND- My son was driving his Impala we had previously purchased to Missoula for college and smelled oil as he was driving, He called Mark and Mark paid for a check up in Missoula and it turned out the smell was from our Son spilling oil around the engine and Mark paid to have it cleaned up and an oil change to put his mind at ease! Now that is service!!!
After almost put to tears trying to work with rimrock Subaru we were blown away by the customer care we received at Billings Volkswagen! We called with what we thought was a fair but low offer (after hours of research) and they not only agreed on the offer, they hand delivered it to us in Sheridan, Wyoming! The whole process has been absolutely lovely and painless! It gives me faith in the car buying process! Mike and Lorraine were so kind and bent over backwards to make us feel comfortable. They even went to the car and sent photos of small dings/scratches so we new exactly what we would be getting. All I can say is thank you and well done VW!
My experience dealing with the Billings Montana dealership was legendary!!! Richard and Loraine were educated about the car they were selling me. When I left the dealership. I knew everything about my car. My cell phone numbers Richard programed into my new car. So, I could call someone and tell them about my new Beetle!!. I have alreadyeducated someone else about how to reset their tires after filling them up with air. Because know one showed them when they brought their car. . Thank you for great service and keep up the good work. You guys rock!!
My husband and I couldn't be more happy with our recent purchase of the Passat TDI. The staff was very friendly and made our purchase much more pleasant than our last car buying experience. The next time we buy a car it will be from the staff at the Billings Volkswagen! Thank you for making us feel like we were not getting ripped off when the final bill was totaled. They actually made me feel like they want us to be happy no matter what and didn't try to pressure us into anything that we didn't feel comfortable with. Thanks again :-)
Affter purchasing our 2012 Jetta Tdi from Volkswagen Billings we couldn't have been happier. Until now. We had not planned on upgrading, but with the deal we got on our trade in, we were able to upgrade from the 2012 Jetta to a 2013 Passat. Everyone we dealt with at the dealership made our buying experience great. They have worked hard to make us feel like valued customers. There was no pressure to buy but we were made welcome and felt appreciated. They not only earned the sale, they gained customers for life.
I have over 78 vehicles that I have had in my life and this is the first place that helped me and made my experience awesome. Laraine responded to my internet inquiry right away, made me a video, and got me all the information I needed to make a good decision. Once I got to the dealership James was very professional at his job, showed me all of my options, test drove them, and I choose a Jetta TDI. James wasn't pushy at all, he did a great job and we bought a vehicle. Thank you Volkswagen Billings
I recently purchased a vehicle from Volkswagen and had one of the most pleasurable experiences. Everybody treated me very well and our salesman went over every feature of our new car to make sure we understood. They gave us a great trade-in value for my old car, which we really appreciated. We have been shopping around and everybody we went tried to low ball us, so when they offered us a fair price, we were very please. Thanks Volkswagen Billings-----We will be back for our next new vehicle!