I recently purchased a 2009 Jetta here and everyone that i dealt with was very nice, not pushy but helpful. Laraine was my first contact from the internet, she responded promptly and when i went to the dealership she introduced me to Drew to work on a deal. We drove several new cars and then i decided on the slightly used Jetta. The deal was fair, my trade in was right on the book value and i am very satisfied. The next day quite by chance i noticed a noise i had not heard earlier so i called and they got me in and diagnosed what it was, ordered the part and installed it at no charge to me. I was and still am impressed with the service and especially the people. Mike, Laraine, Drew, Matt, Scot, Ann and everyone that i dealt with were very nice. I would certainly say give these folks a try if you are looking for a positive car buying experience.
I loved my experience with Volkswagen Billings...they are not pushy, very helpful. They made sure I was getting the vehicle I wanted not the one they wanted to sell me...Laraine was super sweet and extremely helpful...since I was driving over 2 1/2 hours this meant alot...the manager Mike was more than willing to work with me...the salesmen James and Mike were very personable and helpful...they showed me how to work the 4x4 on the vehicle and even how to open the hood...I was concerned about dealing with this dealership after reading the reviews on here...however after my experience I feel it must have been the customer that had and was the problem not the dealership because they were awesome...probably the best vehicle buying experience I have ever experienced...I would definitely recommend them to my friends and family.
Short answer: You will NOT be disappointed with your visit to VW Billings! Within 30 minutes we had a deal and a handshake on a used 2012 Passat TDI! Not the kind of thing you see very often at all in the car biz. Everything was at my pace and didn't feel obligated to rush into something that I didn't want to. Bought the car at a killer price (a price LITHIA told me was way to low and impossible). Eric Tipton (sales), Laraine (internet manager, and Anna (financing) were all fantastic INCLUDING the sales managers. This was my first VW but i feel that if it were any other brand i would want to give the first shot at this dealer because of there outstanding performance great attitude. Great job VW Billings, Keep up the good work!! N. Belden