I called ACT during a stretch of triple digit temperatures because my air conditioner wasn't working well. Even though I know they are probably swamped, the woman who answered the phone was very friendly and helpful. i explained that I am also currently in a leg cast and that the heat is miserable. She sounded sympathetic and then called a bit later to say that she had explained the situation to one of her guys and that he was willing to drive out to Laurel, even though it was technically after hours. He checked in and wasn't able to fix it that night, but they sent another guy out the following day who assessed the whole situation and gave the the good news/bad news. The good news was that he could fix it same day. The bad news was that it would cost almost $500. I will happily pay to have it fixed, even if it is more than I had planned. They are friendly and professional. Boy guys have acted as though they legitimately care about their customers, as did the lady who answers the phones. I am thoroughly impressed.
Serving the Billings Area.
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I am EXTREMELY impressed at ACT. Pat gave me an in-depth explanation of home humidification by phone prior to Kevin's visit. This helped me understand the type of equipment needed for this application. Kevin arrived here and put on shoe covers prior to entering the home. I thought that was AWESOME. More services should follow your highly professional example. I would gladly visit with any potential clients to recommend your services.
If you want honest, dependable, and complete service contact Mr. Johnson at Mr. C's. He takes customer service and relations very seriously. He will only do the job if it truly needs to be done, he will not take advantage, and he will always answer your questions with complete and accurate answers. I would never use another chimney or air duct company.
Heater had not been working since last year. Fixing the heater has always been on the back of my mind and left to the end. So happy I finally got it done. It was fast, great customer service and the price was great. If you are looking for hazzle free service this is the place to come. Satisfied. I just wish I would have reached them sooner.
The ACT Heating and Cooling team were absolutely phenomenal. My furnace died in the middle of winter, and the first company to come needed "at least" 2 weeks to replace it. Fortunately my landlord found ACT Heating and Cooling, who rushed to the scene, and installed a quality heater the next morning.
As a new homeowner I was completely clueless on where to get help for a broken AC unit. Thankfully my friend recommended ACT Heating and Cooling Inc, they're awesome! Showed up on time, they are honest and came the same day I called! I would totally recommend to all my friends and family!
The service is superb. All the technicians were a pleasant surprise. No big huge mess and not much disturbance. The quoting was an easy process. I loved this company. Now I get to have my heater again. So excited and relieved that I got fixed and over with
ACT Heating and Cooling is quick, fair, and professional. My water heater went out and they came out to my house same day. I would definitely call ACT in the future. He charged me a very reasonable price and the service was great!
Act is a pleasure to do business with. We have always had prompt and efficient service and have been treated by all the staff as a valued customer. We wouldn't consider taking our HVAC needs to any other business than Act.
I dealt with Kevin here and he impressed me with his knowledge of what he was doing. He was very courteous as well. If I ever need a new a/c or furnace again, I will certainly call. Definitely would recommend to anyone.