I used them to ship some fish I caught while in FL. Guy told me to get dry ice to pack and didn't tell me how much to get. I got 10lbs, which he then told me he meant to tell me not to get that much. He then told me I would get my fish on Wednesday after shipping late Monday afternoon. He also said that since the fish were already frozen, they would last with the dry ice until then. I didn't get the fish until Thursday and they were ruined. Come to find out he did 3 day shipping and there was no way they would have gotten there by Wednesday (per what UPS said). I would have spent more for faster shipping had I not been assured otherwise. Cost me $56 to ship a small cooler of fish, which didn't even get to be enjoyed. Lack of professionalism and took advantage of me not living down there. I definitely do not recommend them! Get someone else who will be honest with you and not just take your money and not want to do anything if something goes wrong.