You're Better Off Walking
I have used City Taxi in total about 8 or 10 times, and although they have either taken double the time they've told me or had to be called back to be reminded of my request for a ride in the past I have continued to call them out of convenience- after my most recent experience, however, I will not give this company another dime.
Although the drivers are generally polite, the dispatchers and "management" are unbelievably rude.
During my most recent experience with City Taxi,I requested a cab from my home to nearby Endicott College. Like every other time I have called for a cab here, it was difficult to be certain whether anyone was actually going to show up as the dispatcher mumbled and immediately hung up as soon as I gave my address.
That said, I called back after waiting outside my house 20 minutes for pick-up. The dispatcher rudely barked that a driver had been to my address and left. When I explained that I had been waiting outside my door since calling, he replied that he guessed he would send the cab by again and abruptly hung up. After another ten minutes and still no taxi in sight, I called again. This time I was hung up on the moment I stated the address where I'd been waiting.
When my fiance called and requested to speak with a supervisor, the dispatcher who had hung up on me identified himself as "the boss." He said that the driver had driven past the street that our street turns off of and beeped, He continued that if we hadn't been there it "wasn't his problem." Our home - mind you the requested location for pick-up - is not on the street where the cab supposedly stopped or even on the corner of that street. The dispatcher was immediately rude, repeatedly swore and hung up again.
It is important to note that both my fiance and I were polite and reasonable during this entire interaction and were met with disgustingly unprofessional behavior.
Having moved to Beverly from Boston, we understand that taxi transportation isn't as much of a convention outside of the city. As new homeowners who use the commuter rail for work, we often call a cab to get home from the grocery store or to the zip car at Endicott College.
I am completely apalled at the way we were treated. And for the sake of the nice drivers I have encountered, I hope that the "gentleman" who identified himself as "the boss" does not in fact hold such a position.
Despite being headquartered extremely close to my house, I will never ever call a City Taxi cab again - and unless you enjoy being treated like a second class citizen, I do not recommend that you do either.