I took my puppy here for his first grooming a month ago. It went well, so I decided to take him this month for a ""clean up"". For a ""clean up"" they do everything a grooming involves except a haircut (bath, brush, nails, brush teeth, express glands).
I don't know what they did to him, but he was NOT HAPPY when I picked him up. He was only there for about an hour from the time I dropped him off until the time I picked him up. When I arrived he was waiting in one of the back kennels, which is fine. I knew that was where they put the dogs until the owners come pick them up. However, he was crying like crazy. I have NEVER seen him cry like that. The woman took him out of that kennel and put him into his kennel and he continued to cry and was clawing to get out. He DOES NOT EVER do that in his kennel. In fact, we have trained him to stay quiet and not even whimper when he's in his kennel. I gave Sparky's the benefit of the doubt and thought perhaps he just really missed me. When I got him into the car he was still crying so I took him out and found that his back nails had been filed way too short. The substance that stops them from bleeding was still on his nails. I specifically asked the woman how he did with the grooming and all she told me was that he did fine. Why didn't she mention that his nails were filed short? Or if he was sensitive when they did his nails, why didn't she tell me that?
I took him into work with me, where he goes often, and stepped out of my office to get coffee. My boss heard him crying and went to check on him, and again he was clawing to get out. His tempermant the entire day was completely different. He was very quiet and not his usual self. Everyone who visited him could see a difference. While he sleeps he usually makes these cute, little squeeky noises, but this time when he slept he was growling. Again, that is something he has NEVER done.
I will NEVER take him there again. Please don't trust these people with your animals.