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- West Los Angeles, Beverly Hills
Il Pastaio Restaurant
- Italian Restaurants, Mediterranean Restaurants, Restaurants
- Other Information:
Parking: Street, Valet
Wheelchair Accessible: Yes
Cuisines: Mediterranean, Italian, European, Continental
Alcohol: Full Bar
11/09/2011Provided by Citysearch -
My family and I celebrated a birthday at Il Pastaio the other night and had a nice dinner. The next day however, we realized that we had left one of the birthday gifts at the restaurant. We called the manager right away, thinking nothing of it since we were the last guests there, and believed that the handful of restaurant employees who were still present when we left may have placed it aside for us to pick up.
The store manager replied saying that she would look into the matter, asked for my number, and ensured me that she would be giving me a call back shortly. In the meanwhile, I called the store from which I had purchased the gift (a gift card) to see if they could do anything on their end. They indicated that unfortunately the gift card had been redeemed and as a result could not be replaced.
A week later, with no return phone call from the restaurant I decided to call the manger back. She stated that she had been very busy and that she was intending to call me back, but had not been able to locate the missing item. She then placed me on hold, and the call was lost with yet again no return call.
Next, I spoke with the owner who at first said that he would be willing to work with me if I in turn agreed to work with him. He then proceeded to let me know that he was running a business and he could not be bothered with every guest who came in complaining of a lost item. He said, for all he knew one of my family members could have stolen the gift.
In the end, he asked for my email address in order to set up a time to meet face to face, but a week has elapsed and he too has yet to respond.
Given my experience with the manager and owner of this restaurant my overall recommendation is
08/24/2009Provided by Citysearch -
This place was highly recommended to us by friends, so tonight we wanted to have a delicious Italian dinner at Il Pastaio....that was not the case.
I can only speak about my meal, which was Milanese chicken with roasted vegetables - price $25.95 (something like that) I got an enormous piece of chicken, which was not seasoned at all, and tasted like battered rubber!!! With than I was given 2 baby carrots, half of a small potato, and 2 pieces of asparagus. This dish really didn't taste good, so I asked the waiter to take it back and I ordered a half of portion of their ravioli.... which was better than the chicken, but my great grandmother makes better ravioli than this fancy italian place. I would never ever recommend this place. It was very expensive (but this is Beverly Hills), the waiter was rude and I just had a really bad experience. So I spent around $100 for dinner tonight and am still feeling very hungry. Don't go to this place, save your money.
06/13/2009Provided by Citysearch -
We went to Il Pastaio for lunch on a Sunday to celebrate my Mothers birthday. We were seated promtly outside, which was nice. The meal was pretty good. Midway through the meal, my Mother found something in her pasta. She asked if she should say anything. I told her yes. I asked for our waiter, which we found out, with no explanation from anyone, that our original waiter had left and we now had someone else. I very discreetly told the waiter what she found. His only reply we Oh My. He did offer to bring her another plate, which she refused. No one came out to apologize for this. Which given that this is suppose to be such a nice restaurant, we did expect someone to come out and say something, but it never happened. They fortunately did not charge her for the meal, but an apology would have been a nice gester. I got the impression that if you are not a celebrity they really could care less about you being there or not. Would not go back.
01/16/2009Provided by Citysearch -
Having relocated to Beverly Hills recently a co-worker took me to what he said was the best Italian in Beverly Hills.
Twenty minutes pass and we were still waiting for a table. I assumed this would be great food since there didn't seem to be a waiit at the surrounding restaurants. I was wrong. My minestrone tasted like boiled water with a vegtable or two. My pasta was average at best. The coffee was good.
Why is this place so busy?
09/19/2008Provided by Citysearch -
The staff is very rude and they don't care because the food is so great. This is the first time I encountered real Italian men so disgusting and rude, they made the French seem the warmest and the kindest.
I recommend ordering food to take out. Don't eat there, and if you do, tip them so little that they would get the message.
03/31/2008Provided by Citysearch -
We've been eating here since it opened and I should have written a review a long time ago. Excellent management style. Delicious food. Everything rocks. The seating is prompt. The staff is organized and helpful. They are extremely accommodating no matter what your situation. I have enjoyed everything I've ever ordered here. YUM!!! I would give this place 10 stars!!!
03/22/2008Provided by Citysearch -
So this month my wife and decided that we were on a mission to find the best Italian food in Los Angeles. We went to Il Pastaio last week and it was very good, but it most definitely was not the best in LA (this weeks foray to Il Grano blew it away, BTW). Still, it was very good. I'll keep it short, since there are already many reviews.
Excellent pasta. The standouts are the freshly made 'flat' pastas like the pappardelle and tagliatelle. The raviolis (also fresh made), were little pockets of joy.
The antipasti were also pretty solid. Great bresaola and salads.
The prices were surprisingly reasonable for 90210.
The Secondi were VERY average. We had both veal dishes and the branzino, and all three entrees were mediocre. The basic vegetable sides and garnishes made the plates look like something from 1985.
When I asked the server for a recommendation, he constantly tried to up-sell me on the most expensive thing on the menu. I hate that. I actually gave him the benefit of the doubt and took his recommendation on the Venison Pappardelle, but my wife's Paglia Fieno (at half the price) was far superior. That is when I realized that he was inexcusably full of it.
Great place to grab a bite in BH (it was packed on a Wednesday night). Stick with the antipasti and pastas and you won't be disappointed.