Posted: 4/21/2012Provided by Citysearch -
I really wanted to like this place but it is nothing like what I expected. It's not very clean and it's very cramped. There is usually a long line for the bathroom too! Even worse, the cut and color were the worst I've ever had and it will take me over a year to grow out my hair after their mistake! There were several problems and I suspect it's because Lynne rushed through this appointment because she had to go to a concert that night. 1) Lynne gave me a very lopsided haircut. The left was an inch shorter than the right. 2) I asked for no layers but one section of my head has a layer that is 6 inches shorter than the rest of my hair. It's only on one section of my hair which is otherwise a blunt cut. BIG OOPS!! 3) She only highlighted the left side of my head. When I complained she actually said it was because I was there for a half head of highlights. Really? I suspect that was just to be sarcastic but you never know. Every time I've gone for a half head of highlights over the past 17 years, it meant the top and both sides - not the left or the right side. If that was the case - why didn't she ask which side she should highlight? When I came in, both sides had highlights. What gets me is that they just seem to be looking for a loophole. Why not just do good work to being with? People make mistakes and Lynne offered me money to help me fix this. Margie, one of the owners, interceded and said I would get nothing from anyone. She suggested I just cut my hair short to hide the mistake and stop complaining or she would call the police. (For the record, I called them twice and sent two emails over the course of 5-6 weeks). I definitely gave them their space to figure out a solution. What's interesting about Margie's response (other than that I should cut off all my hair to cover their mistake) is that she and stylist don't deny making a big mistake. Their response is that they are not obligated to help because they only help if I can come back within 3 days. Unfortunately I was out of town on vacation and then for a funeral. Apparently that means I am out of luck. I had to dispute the charge and Margie seemed very angry about that. I wanted to work with her but she didn't call me back so I had no other recourse. The disputed amount won't be enough to help me fix my hair unfortunately. I wish they'd stop with their bullying and just listen to customers. I'm not sure if they are new to the hair business but threatening customers rather than fixing their mistakes is not a respectable way to do business in my opinion. Good customer service can go a long way. (An apology when you really mess up can't hurt either).