To the owner:
Because your ...
To the owner:
Because your establishment is getting negative reviews, it must be for a reason, and can't be dismissed as fictitious. You need to look at these so called 'Lies' and issue some changes sooner rather than later.
First critique: The Merchandise.
I am a very selective buyer, I almost never find what I'm looking for, so when I first walked into your store, I was amazed. It seemed to have all that I was looking for, vintage action figures, comics and graphic novels! With that being said, I never walk out with anything, because I can never find anything, as the place is so disorganized and cluttered. How do you expect to sell anything if it can't be found? The place may have what I've been looking for for years, but It'd take hours to find, as there's boxes upon boxes stacked everywhere, as opposed to being displayed.
Second Critique: Cleanliness
The place is not a clean environment as you claim. The carpets feel and look as if they haven't been vacuumed in years, the place has a very heavy musty smell to it, and I feel he need to wash my hands upon leaving, everything is so dusty. This issue conflicts with your prices, I'm not going to pay for a product in bad shape and covered in dust/ mold.
Third Critique: Customer Service and prices
Something I have unfortunately witnessed first-hand is your customer service (or lack thereof). All employees seem disinterested in the customer, are often mad, and scoff at any questions I've asked. Without fail, every time I walk into the place, all employees are too busy playing cards in the back of the store to help any passerby.
The prices bother me too. Many of your graphic novels and trade paperbacks are sold at cover price, even in used condition.
Overall, it seems like a great place at a glance, but due to sub-par costumer service, poor organization and sanitation, I feel I shouldn't give you any of my business. Which is unfortunate, as you have tens of thousands of dollars worth of toys and comics memorabilia, but it's all neglected and stacked to the ceiling or behind the counter, preventing anyone from actually buying.
Rating: 1 star.