Overall an excellent rental - one-way from Oakland to LA. Selection less than 5* because I'd reserved a "Corolla type" car many weeks before, and got an "upgrade" to a Jeep Renegade. Better in some ways but lower mpg. Service less than 5* because office very busy, so 45 minutes before car available to drive. No problems with car. Be sure to get good (gps linked) directions to Enterprise at LAX, where check-in was a breeze.
I am a regular customer at this location. The service is always exemplary. Enterprise Inc. does an outstanding job of hiring bright, ambitious people who understand customer service. I've seen them deal with difficult people including me on one occasion and the staff never lose their professional composure. Great customer service training.
Very friendly and courteous staff. I like there choice of cars. I am a frequent renter and have never had a problem.