This is a online beware alert ...
This is a online beware alert for anyone contemplating doing business with Big Country Rv, Redmond, Oregon.
I had a horrible experience. Promised rv would be kept plugged in and was not. Batteries went dead. Said it was my fault. Batteries had to be replaced. Landing gear and slide out operated by only battery power when I was promised that they would keep it plugged in when operating the landing gear and slide out. Charged me $500 for batteries, $175. for landing gear parts plus labor. None of which would have happened if it had been operated as promised. I had been told by other rv facilities that with this landing gear it was only to be used with AC Power on, or plugged into the truck and the engine running. They promised they would do that. He understood he said.
Told that the technicion said the main lights wouldn't go off. I told the supervisor that there was a light switch on the wall. They said it only dimmed the lights when they used it. When I asked, did the tecnician leave the main door open when doing the work and trying to turn the lights off? He didn't know. When I then said that the lights automatiocally stay on when the main door is open, he didn't respond. Sure enough, that was it. He kept the door open and didn't know how to fix the light. And these people represent themselves as the dealer for the manufacturer of my Rv???
Parts were ordered wrong, and they said it was Keystone's fault for shipping the wrong part. The rv was with them for a month when the job was only to be for two or three days. And that was after all the parts were shipped in and they were ready to do the work. Again,????
Trying to get a readable bill was a problem because of addition errors from their service manager. Three different times I got three different figures. Handwriten then handwriten over, then when paying told it was a different figure because of their error. Everything had to be scrutinized. Very difficult to get a straight answer.
Updates to work that I was supposed to be advised of, never happened. I had to constantly call them to find out what was going on. Promised that procedures would be followed, simply didn't happen.the answer I got was:
They forgot! I shouldn't have been told that! Then again, I forgot.
Charged $125 for a battery, and was told that it was a competitive price for the area, then found it sold down the street for $80. One thing after another and when I brought it up to them, they got mad at me??? Again, just a very expensive mistake in picking Big Country Rv and a very frustrating experience. I will never deal with them again.