I would not shop here ever again.
I went to buy a game for someone in my family. When I went to look at all I bought after getting home, I noticed that she already had that game.
I took the plastic wrapping off of it, but kept the receipt and the security sticker is still on the bottom. I haven't even touched the game itself. I just had it long enough to take off the plastic and realize she already had the game.
Within the hour, I returned to the store and spoke with the customer service manager. He basically told me that although I had the receipt, was JUST there, and the security sticker was still on the game, that I was out of luck and that they wouldn't take it back. I asked about in-store credit and possibly switching it out for another game that was the same price, and they still said "no."
Later, I called in and spoke with a different manager and he told me the same thing. I just wanted my refund.