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Jim & Alan's Automotive & Tire Service

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Business Details

44

years

in Business

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Categories:
Tire Dealers, Auto Repair & Service

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12/26/2014

After calling around and finding the lowest price on Serpentine belts, I mistakenly took my car to Firestone, where they told me that they could only install their belts that cost four (4) times as much. So I drove around and found these good folks who installed my cheaper belts and gave me a better price on labor. I should have just gone local in the first place, no reason for corporations to make the money when it'... view more

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02/11/2012
Against my better judgement I ...

Against my better judgement I pre-paid for a package of regular maintenance services from one of their door to door sales people. After 7 months I have been unable to make an appointment they're "always booked." I cannot comment on actual service as I haven't been able to get in. Should have gone with my policy of never pre-paying for anything, even if a does cost a few dollars more.

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claimed iconBusiness Response.03/09/2012

PLEASE call me personally (Alex) 331-2442. We are a busy shop, but we can usually get you in if you give us 1/2 day notice. I want to make sure to make this right!

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01/24/2012
My dad moved out of state and...

My dad moved out of state and what does he say "take it up to jim & alans!" . I always go to them for vehicle inspections and any of my car needs. They have fixed my back brakes and front brake lines among other things.. Nice guys who seem to have a fair price. I'll be seeing them this week for my new inspection.

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11/14/2011
I was referred here by an auto...

I was referred here by an auto dealer. After diagnosing the problem immediately, they fixed it in a timely manner. I now have more than adequte heat in my car. Thank you, Jim and Alan's.

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07/26/2011
TERRIBLE SERVICE!

Worst service I have ever experienced! I was wrongly accused for writing on the back of a business card earlier in the year. I called to bring my car there, they said come on in and we'll do a diognostic. I come in and the "manager" says he will not work on my car because of something that was on the back of a business card. I did not ever write on the back of a business card. Terrible judgmental people wo... view more

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claimed iconBusiness Response.08/02/2011

This young lady owed the repair shop money. She vandalized/put obscene graffiti on company literature/business cards. On her next visit, she was discreetly and professionally informed that we would not work on her car. In multiple previous visits by herself and her mother, neither she, nor her mother, ever complained about the service, repairs, or the pricing. In 22 years in business, this is the first customer we’ve refused service. Unfortunately, internet rating systems provide a disgruntled teenager a forum to present one-sided views.

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08/10/2009
overcharged

I was told one price and charged a much higher price. The estimate was about what I previously have paid elsewhere for the same repair.

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claimed iconBusiness Response.03/09/2012

I really wish I knew who this person is so I could try to make it right. Without knowing who it is, I can only comment in general: We try very hard to give accurate estimates before we begin a job. MOST of the time, we get VERY close. However, on some jobs, we just do not know until AFTER we start the true extent of the repairs. All I can say is, I sincerely apologize if you believe we misled you.

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Jim & Alan's Automotive & Tire Service

111 W Washington StBeltonMO 64012

(816) 331-2442

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Jim & Alan's Automotive & Tire Service

111 W Washington StBeltonMO 64012

(816) 331-2442

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