Response to Undercooked Food
We were told about this posting and how negative it was and we thought we should respond. We always strive make our guest happy, if they are not happy then we always comp our mistakes. If someone was not
happy with our salmon sandwich, it is our policy that we would immediately take it off their bill and make it up it up to them in some other way. Our restaurant is inspected on a regular basis (for the past 2 and a half years) we have always received an ABOVE average grade because it is so clean.
We pride ourselves on the fact that we have a OPEN kitchen, and because its open to the public, we go crazy making it look beautiful, because the public sees everything we doing every hour we are open. In fact, we created a bar top looking right into our kitchen so our Guests can eat and watch us cook at the same time. We are proud of this fact.. And because of this we are neat freaks and crazy about cleanliness. We even have an employee whose sole job is to CLEAN our restaurant 7 days a week. She works 3 to 4 hours every morning, before we open , cleaning our restaurant. ... top to bottom. Plus when ever the cooks are slow... you will always see them polishing the stainless steal. We may have some issues, like an hour wait for a table, sometimes louder than normal music or when were busy our servers are over loaded and our service down (so were forced to buy a drink if we can't get it to you in
4 minutes...) but we are not a unclean restaurant. That statement was not true and very hurtful. If this recent guest (name of blog guy) would like to revisit 520, we would love to show them around
and confirm all of the above. Sincerely, 520 management.