At least on this trip, with the time zone difference, we always saw all three emails as a group. One email, showing check-in, check-out, and comments would be enough. The comments were nice, but we aren’t that anxious about cat news . The important part is that they are taken care of, and we can address any questions you have. Not having to log into another system is a big plus. The fact that we didn’t pick our password for the old system, plus that you had to log in, meant that we basically never checked it. The emails are much better. A dialog can be started immediately just by pressing ‘reply’. The fact that it’s done through email also allows offline access (i.e. my phone had wifi this morning in the hotel; now I’m on the train in Japan and I finally check my email and see the visit). It’s very professional. I was already confident in your service, but I suspect that this will really help newcomers to the service.
Serving the Bellevue Area.
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I like that the clients know in real time when I arrive and when I leave their home and that I can leave a detailed message of what happens each time I visit. I enjoy the fact that Jessica can monitor and follow up with any questions or concerns that I have for the clients. The client can then respond to my suggestions or comments within the same day or sometimes the same hour. I feel fortunate to have easy and direct access to the clients to address their cat health issues right away. What I value most about the system is that I am able to send a photo or video to the clients so they can see a few moments of their pet's day: see that they are doing well and are being engaged and enjoying their time with us. I find it very rewarding to share that with our clients and I know that they have peace of mind that their cats are doing well in their absence.
Every time I received the "check in" e-mail, it put my mind at ease knowing that someone was in fact at the house and looking after my boys. I absolutely LOVED getting the comments at the end of each visit!!! I use to ask pet sitters to please send me e-mail or voicemail as soon as they checked in the first time just so I knew the keys were working and there were no issues. With this new system, it takes all the worry out of the process. Great system!!! FANTASTIC!!! LOVE IT!!!