Shar-Lee's Pet Grooming
I had a HORRIBLE EXPERIENCE with Shar-Lee's Pet Grooming LLC (Boarding) in Belle Chasse, LA. I do not recommend this business for anybody's furr-babies. We had to fly to Chicago for family business. We were to drop off on Wednesday and pick up on Sunday. We brought them with harness,leash, food and their bed (Giovanni and Giuseppe) I should have known something was up when we dropped off, I saw nearly 20 dogs in cages. I was told that they were mostly grooming customers and once they were picked up, she (Donna) would move our dogs (boarders) to a different cage. I had brought their bed so that they would be comfortable. When we left I put my boys in the same kennel along with their bed. On Thursday, I get a frantic phone call from Donna saying that we needed to come and pick up the dogs by Friday afternoon, she had a family emergency. Impossible! We were in Chicago and our return flights were scheduled on Sun morning. My husband calls Donna and tells her that since we were in the Military and not from Belle Chasse, we were unable to call anybody to come and get the boys. She and my husband came to an agreement that we would pick them up at our scheduled time of Sun by noon. We land on Sun at 9:00 ish and I call as soon as we are on the highway, stating that we were on our way to pick up our boys. No answer, so I left a message. I then dial a different number, Donna answers, I personally tell her we are on our way. She says Ok. We get to the shop and she is not there and the door is locked. We wait 20 min before she shows up. I rush in to see my babies. OMG they are in the same kennel I left them in with their harnesses still on and no bed in kennel. Mind you there are at least 5 other dogs still in cages. I express my sympathies to her, but I want to know when other dogs were going to be picked up since she had told me all dogs had to picked up for her "Family Emergency" I told her she had worried the heck out of me since I did not know what would happen to the boys if we couldn't get there on time. She didn't want to talk to me, all she she wanted was to be paid, she also showed no empathy for our worry. We took the boys to potty and they power pee. Which tells me she had not taken them out at all this morning, it is 10:00am. I will never ever take my boys to Shar-Lee's again. Awful experience!
First time and NEVER again. I brought my miniature schnauzer and my shih-tzu and specifically told the groomer what I wanted done for my dogs. I told her for the shih-tzu jus bathe him and whiten the stains on the white part of his face and thats it. When I picked him up his hair on his face was cut, and a injury to his eye and a cut on his stomach. For my schnauzer I asked the groomer to bathe her and just trim the ends of her hair so that it would be straight. When I got my dog back her hair that took me soo long to grow back was cut completely off. I also asked them to take the hair out of her ears and the groomer DIDN'T. When I brought her back in so she can take the hair out she didn't use anything to soften her hair just pulled the hair out with some tool and when she was done I looked in my dog her she nipped it! Oh yea, she cut the hair on my dog face and one side she cut and the other side was left uncut. I will not recommend this place to noone!
I brought my dog to this groomer and she was perfectly fine and healthy, when i picked her up her leg was hurt, after bringing her to the vet they said her hip was dislocated and it was not something that would have just happened on its own. My vet said something traumatic had to happen. The groomer said they will pay a percentage but it's not their fault and their not paying completely.