For the overall salon; it is clean & well kept. This of course is very important. As for the quality of end results for a manicure & pedicure; it is always a personal experience with whomever did your nails. I go to Vicky and she is a perfectionist, extremely talented with the art of designs. She is always friendly and I literally would never go to anyone else to do my nails. My granddaughter will not let anyone else do her nails either. I'm not saying any others do poor work; especially since I have not had anyone else there do my nails... I'm just saying that when it comes to your nails, your hair or your make up; it's your experience and result from a particular person & not any actual place. While I'm at it LOL... Becky G at Massage Envy, in Bel Air, if you need a real good deep tissue massage. Kelly Smith at Massage Envy, in Bel Air, if you want a great facial and she also does excellent make up. Lauren from Regis, in Bel Air, is the gal to do your hair. I realized that people comment when it's a negative experience, myself guilty as well, but I might as well let ladies out there know the wonderful finds I have found.