Wow, after reading these reviews, I don't think mine will do much to to raise opinions of this company. Anyway, after being a customer in good standing for several years, I didn't receive my quarterly bill. I really do have more on my plate than watching for it, so it didn't cross my mind. So consequently, last week, they didn't take my trash. I had planned on calling, but got busy and didn't. That was Tuesday, and on Saturday morning, they came and took back, their busted and cracked up old cans from my property. Guess they showed me! I probably don't know much about running a trash service, but wouldn't a reminder by phone or email have been more appropriate? I called today, squared up and have since moved on. I have a pickup, and the dump is right down the road.