The building is nice. The people are nice. The rooms are clean. The breakfast is good. The location is good. All in all, this should be a great place to stay. However, I stayed there twice. The first time, while sitting in my room, another guest opened my door with a key and came into the room for the night. The second time, housekeeping did not finish cleaning the room. When I stopped at the front desk to ask when housekeeping would come into the room,, I was asked what was not done. "They did not vacuum, replace the towels that they took, nor make the bed." The reply: "They left hours ago. Here are your towels. Now what else do I need to do to fix this?" It seems to me that it's a good place still struggling to get the basics down. It won't be a bad stay, but it won't be a great one.
On behalf of all of us here,I apologize for the experience at the hotel, and thank you for the gracious and kind words regarding the hotel. We have definitely erred in our service, but I assure you that it was an isolated incident. I would like to offer you a night on us, should you be in the area again (with reservation please.) We are committed to rendering an amazing service, and will exceed your expectation. Thank you for visiting Country, you are welcome every time.