The Veterinary Center for Birds & Exotics is the best Veterinary I ever went too! I wish I found it sooner, I been there for almost 3 years! The reception Angela and the Staff are very loving people and are very caring! The waiting room is relaxing when you walk in with all the beautiful statues, their are exotic parrots in the waiting room Eclectus Parrot and a African Grey keeping us company when we wait. The exam rooms are spotless when you walk in, knowing the rooms are sterilize to prevent the spread of infection to one animal to another and knowing our Birds & Exotics are safe from any of the microorganisms in or on the environment to prevent the spread of infection gives me relieve! Dr. Hess... what can I say I love her the first day I met her! Dr. Hess lets me know before the exam what she is going to do and why! Dr. Hess does the exam and the blood work right in front of you and my birds are always calm when I am in the room with them! I love it when Dr. Hess and the Vet Techs pays close attention to my parrots if they have any signs of stress, Dr. Hess will give my birds a break to rest... she is very gentle with the Birds and Exotics! Dr. Hess and the Staff also uses a Bovie Pen to do the nails less stressful and it's much quieter on the birds and exotics then using a grinder! Dr. Hess and Dr. Ravich literally treated my DYH Amazon Parrot in 5 days required treatment twice a day of medications for Lead Poison, my Amazon stayed at the Center 5 days, I dropped my Amazon Parrot off in the mornings and picked up my Amazon Parrot at nights to take him home! In 5 days of treatment my Amazon is lead free thanks to Dr. Hess and Dr. Ravich I can't thank them enough! I highly Recommend The Veterinary Center for Birds & Exotics! They have updated equipment and the most important thing you will leave there is the best Medical Care for your Birds & Exotics and a lot of Information about the care of your animal!