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- General Info
- Beckley Auto Mall is an automobile dealership that offers new and pre-owned vehicles of Acura, Buick, GMC, Pontiac and Suzuki. The dealership offers various models from Acura, such as the MDX, RDX, RL, TL and TSX. Beckley Auto Mall also offers several Buick models, such as the Enclave, LaCrosse, Lucerne, Rainier, Rendezvous and Terraza. It offers pre-owned vehicles from various other makes, such as Cadillac, Chevrolet, Chrysler, Dodge, Ford, Honda, Hyundai, Infiniti, Jeep, Kia, Mercedes-Benz, Mercury and Mitsubishi. Beckley Auto Mall has a service department that offers maintenance services, such as visual inspection and courtesy shuttle services. It also operates a parts department that offers manufacturer-recommended parts and accessories. The dealership is located in Beckley, W.Va.
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Reviews
01/07/2016
DO NOT BUY A CAR FROM THESE CROOKS!!! Transmission went out at only 40,000 miles! Was only two months over warranty! GM customer care practically laughed at me over the phone - wouldn't help me at all. They offered to do a "diagnostic teardown" of the vehicle that would cost me $1000, yes that was just to tear it apart to "find out" what was wrong with it. I was told I would be responsible for the parts laying all over the place afterward, and paying to put a defective transmission back together again to get it off the lot! I chose to take my vehicle to AAMCO in Princeton where I got a reman transmission for just a little more than the price of a "diagnostic tear down" - no probs since and it came with a 3 year warranty. This "Stealership" would not allow me to tow my own vehicle off the lot before I paid them a "parking fee" for every day it was on the lot - nearly $100 a day, and it had been there a week as they were deciding not to help me at all - CRIMINAL!! Can't believe General Motors took bailout to continue to pump out crappy cars and pass on the cost of fixing mistakes to their customers. But we are smarter and that's why your lots are free of potential customers these days - having to make money now with "recall" letter scams and "diagnostic fees" - $100 just to hook your vehicle up to a scan tool - SAD. If you're looking for a GOOD vehicle, do yourself a favor - go up the road and buy yourself a Kia with a 10 year and 100,000 mile warranty - GM would NEVER offer that!
04/24/2015
Their customer service is normally really good. But their management is very good. If it was not for them I would of lost my mind over a car that I had just bought. But thanks to them, they did everything they could to help em.
Details
Phone: (304) 252-5396
Address: 3934 Robert C Byrd Dr, Beckley, WV 25801
Website: http://www.beckleybuickgmc.com
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