Very Unprofressional. Lon's automotive is a joke. My vehicle was supposed to be done two weeks ago and all I keep getting is excuses as to why it's still not done. No one seems to know what's going on with it and why it's not done; I get a different story every time I call. Their customer service is sub par at best. They do not call and give updates like they say they will and treat you disrespectfully if you inquire. I was put on hold and never gotten back two multiple times and hung up on at least three times. This should be a last resort option for people experiencing car problems, even then, I would still go else where. If you're looking for a good mechanic shop that is professional, go to Durango Brake and Muffler.