wow... and not in a good way!
I'm jealous of those of you who have had good service here. i have been a handful of times and have only had one decent experience out of all of them. The only reason we keep going back was because the food was cheap and tasted good. But the service is lowsy. It seems like there is one waitress in particular that we just so happen to get everytime though that really is giving this place a bad name for us. She's rude from the moment she takes your drink order to the second you step out the door. After she takes your order, you will not see her at your table again until she brings your food, which will be 30-45 minutes later. She never brought our appetizers. She will not refill your chips, salsa, or drinks while you wait. and gets an attitude when you question the eta on your food. We were on our lunch hour and had to get her to go ahead and put our food in to-go-boxes, as we were late getting back already. They ended up giving us our meal at half price- but i still feel swindled because the food was cold, and the queso that we ordered on the side was hard, like it had been sitting in the back for a while. She blamed the cook for the mishap, but in reality i think she just forgot to bring our food. in addition, my bean burrito tasted like soap suds. And, as we had lots of idle time while we waited for our food, we notices from our table that they keep the chips in a large yellow garbage can for storage. I assume this can is clean but still...Kind of un-unsettling.
In hind sight, when we went there before for my friends birthday, this same waitress thought it would be funny if they smashed the birthday dessert in the birthday girls face...said it was a tradition of El rancho's to do this.... i don't know what she considers ""birthday fun"" but picking icecream and cornflakes out of my hair and nostrils doesn't sound like much of a party. lol
i swear i am not one to usually complain about food or service of waiters and waitress. I have many friends who wait tables and i am not dissing anyone in anyway. but if you don't like your job, find something else. This was ridiculous, and we will never go back because of her. The one decent experience of this place that we have, is when this particular waitress was not there.
i wasn't going to rate this one star, but this page requires a rating.