Picking up the car was good, the clerk helping me was friendly and explained everything well. The car drove fine and had no problems. However; after dropping off the car, my fiancée realized that she could not find her wallet. She called the store and asked the person on the phone if she could check the car for the missing wallet. The person claims to have looked and not found it. They then rented the car to someone else. The next day, the woman who rented the car after us called and let us know that she had found the wallet in the car and wanted to return it. Somewhere in the process, $100 was stolen from the wallet. While I realize it is not Enterprises responsibility to check each car for forgotten items, they lied to my fiancée by claiming to have checked the car for her wallet and not finding it.
37460 Ultima Plaza Blvd Ste APrairieville, LA 70769
From Business: With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. Enjoy fast and easy car rental with Enterprise Rent-A-Car at our b…
It was a great experience using Enterprise, I had a lot of difficulties with other car rental, especially their self services, often return a car and you are being charged for gas when you returned the car with full tank and are not supposed to be charged. I appreciate having someone on the ground to check the car and makes sure everything is good before I left the parking lot. There services has been very good, very polite and friendly, always ready to help. I hope you will maintain it, and I will always recommend your services to my colleagues.
Very enjoyable experience. Very surprised and pleased with the positive change at Baton Rouge Airport. Being an Executve level member at Baton Rouge the rental experience in the past was less than stellar - could not pick a vehicle that was comfortable for me to drive. This time was pleasantly surprised. Just one note - inside vehicle cleanliness could be improved. Thank you.