I called Engensus for a structural inspection of my home for a bank on a refinance. The engineer was not available when I called and I left a message. I was called back within 30 minutes and had an appointment scheduled for 8:30 the next morning. The Engineer (Joey) was very professional and courteous. He inspected the outside and crawled up in my attic to fully inspect the issue. He gave me his professional opinion and said he would have me a report by day's end. About 45 minutes later, I had the report e-mailed to me. The time from his appointment until I received the report was 1 hour and 5 minutes... what excellent service!