Sunrise Buick GMC at Wolfchase
8500 US Hwy 64, Bartlett, TN 38133
TollFree: (888) 556-2416
TollFree: (888) 556-2416
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I went shopping for a vehicle online and fell in love with the Acadia. Naturally I preferred a used one and sent a request to get a price and see about potentially trading in my charger. I spoke with Daniel on the phone who was great. He instructed me to see Lee when I arrived the next day. When I arrived I was reassigned to Mark who at first seemed to be extremely helpful and catering in describing everybody about the process and the perks of the acadia. I was excited and ready for whatever. To my surprise I was told that I would get a better deal if I traded in my car for a new one instead of the used one. So I agreed. I was told that everything was set except for a copy of my mother's check stubs to complete the deal. After that I waited and waited and waited. You would have thought that I was selling the car instead of them. Almost 2 weeks into the deal, after many failed text messages and phone calls to Mark I decided to call the Finance Department and spoke with Bethany who reported that she would call me back and she did but reported that she would call me back the next day and didn't. Finally the verdict came back that I was approved for "$32,000" but I could not get the acadia due to my trade would have me upside down in payments. Unfortunately the cars that they had were that I wanted. Finally I set my sites on the Equinox and was told that they did not carry that particular truck. When asked if I was allowed to get it from another Sunrise (3 in town). I was told yes I could just ask for Christa. Needless to say they ran my credit and my mother's credit again to attempt to get me approved for the Equinox. The salesman Steven was great at the Collierville location but the same Finance person Christa worked on my deal at the Wolfchase location apparently worked at all 3. My complaint was why do I have to run my credit and my mom's credit again if they are all affiliated. I was told that they are not so I complied to see what deal I could get because since it's the same Finance person then this should be easy. No it wasn't, I was offered a deal for a used equinox with $40, 000 miles and I would have to keep my charger instead of trading it in. What happened to the approval for the $32, 000? Well your guess is good as mines because it apparently never existed. This has by far have been the worst experience in my life. I would never come back to either of these places. I went to a car dealership in Mississippi and they got me in a 2015 Equinox for so much less than what I was offered here. Now I have to pay to clean my credit up and my mother's because they ran our credit over and over and over again.
I have been using Sunrise Wolfchase GMC for years to get service on my 2003 Pontiac Grand Am. I have always felt their prices were reasonable. Better even than some of the quick oil change places. A couple times a year they will send me coupons for free maintenance or % off certain services. Everytime I take my car in they check for issues, but do not push to get them fixed. In fact, one time they told me where my husband could by the part and do it himself!
We were recently (November 2013) in the market for another (used) car, and our extensive research into which dealership had the best deal for the car and options we were looking for brought us back to Sunrise Wolfchase. We loved our salesperson, Everitt, and the Sales Manager, Scott, really treated us fairly with price and trade in value. I felt they went the extra mile to make sure we were satisfied with our purchase. I would highly recommend Sunrise for both service and sales.
About 4 years ago I purchased a new Ponitac from Sunrise. The whole time I was there the salesman kept telling me about how great their warranty was. How I wouldn't have to worry about major repairs because I had this big bad warranty. Let me tell you about that warranty. It covers NOTHING!! Since I have owned this car, I have had to replace the battery, the altenator, AND the ECM (that is the computer that controls everything on the car and shouldn't have gone out for years to come). Even the door handle came off the car and I hadn't even been driving it a year when it came off. There have been a few other problems with the car as well. NONE OF THIS WAS COVERED UNDER THE WARRANTY. I repeat NONE of it. Since none of this was covered and they were way too high to afford I had to take it somewhere else. After all of the mess and being without transportation for a solid week they informed the place doing the repairs that they had to install it and it cost $200.00 bucks. So not only do their warranties stink, they force you to deal with them and pay their high prices. They do not stand behind their cars and they don't care about the person at all. The only thing they care about is how much money they can get offf of you. I am completely disgusted with GM and I will never purchase another vehicle from them.