Excellent Service and Advice
I live on Cape Cod but own a log cabin in Northern Worcester County. After 15 years of using a Vermont Vigilant that was given to me, it was no longer efficient or easy to regulate the cabin temperature and it was time to replace it. I did my homework online, reading many reviews and blogs on the various wood stove options that were on the market. i had many non-negotiable requirements: attractive, very efficient, cast iron, large glass front, large firebox, large heating capacity, great flame modulation and the ability to burn and produce heat over night. Sam, my salesman, was outstanding at walking and talking me through the various wood stove options that fit my requirements and they have many. We quickly narrowed it down to a few but then it became more difficult and Sam patiently answered the many prepared questions that i had for him with intelligent responses which guided me to my final decision, the Lopi Cape Cod. His assistance didn't end there as the logistics of getting the stove to my cabin was another challenge in itself. The folks at Higgins were very kind to my sister and elderly father who picked the stove up for me in the family truck and even my sister commented to me how helpful the Higgins staff was to her. I can't begin to tell you how much that meant to me when i was asking such a big favor from my sister and dad to have her treated with such kindness.
During my stove installation i had a few questions and Sam was right there to talk me through it on the phone, again, so valuable!
The stove price was as good as i saw anywhere on the internet and i could not ask for anything better than that. Options at the store were abundant and that made me feel that i had the opportunity to personally inspect almost every stove available on the market.
I have now used the stove for two weekends and it's absolutely a spectacular stove that has exceeded my expectations.
I gave Higgins five stars only because six was not an option.
If you're in the market for a new wood stove, i would highly recommend finding Sam at Higgins Alternative, you won't be disappointed.