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Higgins Energy

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Business Details



in Business

Mon - Wed 9:00 am - 6:00 pm, Thu 9:00 am - 7:30 pm, Fri 9:00 am - 6:00 pm, Sat 9:00 am - 4:00 pm, Sun 11:00 am - 3:00 pm
Extra Phones:

Phone: (508) 355-2712

TollFree: (800) 698-2712

TollFree: (800) 424-6343

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Higgins Energy Alternatives

Stoves-Wood, Coal, Pellet, Etc-Retail, Fireplaces, Heating Stoves

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Excellent Service and Advice

I live on Cape Cod but own a log cabin in Northern Worcester County. After 15 years of using a Vermont Vigilant that was given to me, it was no longer efficient or easy to regulate the cabin temperature and it was time to replace it. I did my homework online, reading many reviews and blogs on the various wood stove options that were on the market. i had many non-negotiable requirements: attractive, very efficient, cast iron, large glass front, large firebox, large heating capacity, great flame modulation and the ability to burn and produce heat over night. Sam, my salesman, was outstanding at walking and talking me through the various wood stove options that fit my requirements and they have many. We quickly narrowed it down to a few but then it became more difficult and Sam patiently answered the many prepared questions that i had for him with intelligent responses which guided me to my final decision, the Lopi Cape Cod. His assistance didn't end there as the logistics of getting the stove to my cabin was another challenge in itself. The folks at Higgins were very kind to my sister and elderly father who picked the stove up for me in the family truck and even my sister commented to me how helpful the Higgins staff was to her. I can't begin to tell you how much that meant to me when i was asking such a big favor from my sister and dad to have her treated with such kindness.

During my stove installation i had a few questions and Sam was right there to talk me through it on the phone, again, so valuable!

The stove price was as good as i saw anywhere on the internet and i could not ask for anything better than that. Options at the store were abundant and that made me feel that i had the opportunity to personally inspect almost every stove available on the market.

I have now used the stove for two weekends and it's absolutely a spectacular stove that has exceeded my expectations.

I gave Higgins five stars only because six was not an option.

If you're in the market for a new wood stove, i would highly recommend finding Sam at Higgins Alternative, you won't be disappointed.

Rick G.


Waster of money

After having my appointment rescheduled, they final showed to repair my pellet stove. A part needed to be order, I called a few weeks later and asked if the part had been order, I was told they would call me back. More than two months later they still have not called back. They were more than willing to take my money for the repair that did not happen.

If you like wasting money Higgins is the place to go.


Great Deals

I disagree to the previous review, I think that there are great deals at Higgins. Not only are the prices great and competitive, the service and salespeople were very friendly and helpful. We definitely had a great experience from start to finish, from purchase to installation. Would highly recommend for all of your related needs.

Good Service

I was impressed overall with Higgins Energy. The sales representative was very knowledgeable. After a lot of internet research I went there with a stove in mind. However, after I described my house and needs to the sales rep, he thoroughly educated me on the types and brands of stoves available. In the end I never bought the stove I intended, and I am very happy I didnt. My new stove is perfect and more efficient than the one I was originally looking at. On a side note, I was impressed with the fact that the owner (Ron) approached me at one point when the sales representative went to look something up and casually started to talk with me. There was no attitude or pressure from him or anyone else there. Everyone was down to earth. The installation took a few weeks, which I expected since I bought my stove in the winter, however it went flawless. I also liked the fact that they had a large inventory. I would definately reccommend this place.


Horrible Customer Service

We purchased an expensive wood stove from Higgins Energy last summer. Initially the salesman was pleasant and helpful. However, coordinating the installation was an aggravating ordeal. They routinely called on short notice to reschedule our appointment and when the installers finally did show up (two months later!) they were very young and did not seem confident about what they were doing. The installation was abandoned and rescheduled and the second team, who finally were able to complete the installation, were the only bright spot in what has been a dismal experience. We recently had an appointment for a maintenance call and once again Higgins called one hour ahead to say that they weren't coming (after I'd received a call earlier in the morning asking if the appointment could be moved up a few hours). The guy who called didn't even pretend to be sorry for the inconvenience he'd caused my husband and I. I have found the staff to be rude, uncooperative and entirely unapologetic every time they've ruined our plans for the day. We have found another company for our future maintenance.


there is no such a thing as a ...

there is no such a thing as a good deal at this store but i still would shop nowhere else for my alternative heating system the personal care is worth the trip from anywhere.

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Higgins Energy

7 Worcester RdBarreMA 01005

(978) 355-2712

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