1 stars

Kyle44 01/29/2012

Absolutely the worst cab service in…

Absolutely the worst cab service in Baltimore. Go with Arrow or any other service, but stay away from Yellow-cab's horrendous customer service. If you try calling for a pickup, expect to wait up to 10 minutes to get someone on the line with you, and when you do, expect that person to be rather unfriendly and rude to you. On one occasion, my girlfriend and I's night out was ruined because the Yellowcab we called never showed up. We waited over an hour before calling to cancel the cab, calling 3 times to check on its status. To top it off, the customer service agent didn't even apologize for any inconvenience and hung up on me. THE WORST.

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1 stars

BigDiva41 07/01/2011

Disturbingly Rude Driver

Provided by Citysearch

The driver was late and was in a bad disposition. I gave him twenty for an $8.00 fair, he flew into an immediate rage about not having change. Telling me to look at the window sign about change. I politely told him to drive to a convenience store to get proper change. He told me not to tell him what to do. F ine I said give me my change so I can leave the cab. He continued to yell obscenities. I threatene d to report him, he said go ahead and made comments about my government continually. He's African. He continued yelling even after we got out. My daughter was also with me.

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1 stars

katzy007 04/30/2011

Not Good

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I would have awarded 0 stars if the system allowed. I called for a cab at 2:15 to pick me up at 3:00pm. At 3:15 the cab had still not arrived and when I called to check on its status the operator rudely hung up on me. As a result of waiting for/relying on the cab service I was late for a meeting. I would recommend avoiding using Yellow cab for advanced reservations.

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1 stars

Lilm1028 12/12/2009

why didn't i listen

Why didn't I listen to all the reviews. I made a appointment to be picked up at 5 over the internet. I recieved a confirmantion saying it went threw and at 4:56 a txt saying a driver is on there way. Five came and no cab, 5:15 came no cab, 530 came and no cab. I called the company at 5:30 and they said they would send another one 6:20 I called a sedan service and they were at my job in 10 minutes and I paid less then what I would have paid with yellow cab.

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1 stars

angelangb 10/09/2009

Trainwreck!

Provided by Citysearch

Do not bother even calling. Every time I've called, I've either waited for a cab for minimum 90 minutes, or they just never show up. What an embarassment for a business. Would give them no stars if citysearch would allow.

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4 stars

desportygirl 09/02/2009

Dispatching definitely improving!

Provided by Citysearch

I had to take a cab to Penn Station last weekend. I had an early train and was worried when I called whether very many cabs would be operating at that time (just before 6am).\r I was pleasantly surprised with the dispatcher. They are definitely improving their customer service. She spoke clearly and was very cordial. She even asked what time my train was leaving to ensure I would get there in time.\r I too, in the past have had a very bad experience with their dispatching; however, I agree in giving credit where credit is due, and they have definitely improved their service! Keep up the good work!\r \r

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2 stars

CSmart 07/01/2009

Rudest Dispatchers EVER!

Provided by Citysearch

I use Yellow Cab pretty regularly. Sometimes the cab drivers take the long route (no tip for those ones) but they're always nice/cordial and get me where I need to be on time. I have used taxi service all over the world and the dispatcher is hands-down the rudest.

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5 stars

dollgirl1223 02/20/2009

Yellow Has Great Cab Drivers.

Provided by Citysearch

I am very sorry for the way that the first five people have been treated by the call takers. Please accept my apologies for their rudeness. But a lot of the cab drivers are nice and good, and don't overcharge. I know because I am one of them. I am a female cab driver. I own my own cab. I am associated with Yellow Checker Cab. I work only day time hours. We are trying to rectify the situation of the rudeness of the calltakers. But please do not give up on us just yet. Daily we are improving our staff and drivers. Have a great day, and remember, if someone is not smiling: give them yours.

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1 stars

tg2008 02/22/2008

Horrible service

Provided by Citysearch

Do yourselves a favor and don't get a yellow cab in Baltimore city. Its horrible. Every time i call, they take forever to get here and sometimes i would call another cab service. The customer service people seriously need some training on how to speak to customers on the phone. When I call for a cab, "" I'm mostly encountered by a curt, loud, and rude person. I've had the phone hung on , and also been cheated by the cab driver. I was new to Baltimore city and the driver just drove around my place of destination, taking his time. Moreover, i had just gotten off from working late and didin't notice he had given me the wrong change until i got home. Incredibly BAD!!!!!!

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1 stars

wormandrazor 12/10/2007

Unbelievably bad

Provided by Citysearch

I've lived in a few major cities, taken hundreds of cabs, and it's the worst service by far that I've ever had from a cab or car company. Out of the half dozen or so times that I've called this company, only twice has a cab ever even shown up. It's a huge pain, and no one at Yellow Cab gives a s**t about it.

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1 stars

yrshr 11/02/2007

I'll NEVER take yellow cab again

Provided by Citysearch

I could hardly believe that this company would lie to customers, but it did. \r \r I reserved a yellow cab one morning to catch a greyhound bus. I waited for more than 45 minutes and it never came. The WORST thing was that I called the company 3 times during the time I was waiting, and EVERY time I was told that a cab was ""around the corner"" ""two blocks away"" ""coming in 5 minutes"", but it never showed up. I almost missed my bus.\r \r It's ok if no cab can come on time, I can call another company. But the company shouldn't have lied to me and kept me waiting. A rude lady who answered my call hung up before I finished talking. This company simply shows no respect to its customers.\r

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1 stars

damehello 09/08/2007

HORRIBLE

Provided by Citysearch

I use your company on a regular basis, especially when I need a ride back home from the Canton Safeway. Every time I go shopping, I call about 20 mn before I check out, I still end up waiting over half an hour. Today took the cake, it was just over an HOUR . I have to tell you that it's absurd. I don't live far either. I am very disapointed with the lady who was taking the calls. The tone of her voice said it all, ""I DON'T CARE"". I found her to be impolite. I've been very patient with waiting extremely long times on a cab from your company, but today, I've had it!!! I will never use you again and I will make sure to make it my personal mission to tell everyone I know to do the same. Yes,aIboycott!!! I've been a very good customer, leaving generous tips and always polite, but after this fiasco, you don't deserve my business. I'm in the customer service field and if I talked to my customers like the way I was spoken to, I'd be fired. By the way, I broke down in tears standing in the store because of this constant problem and lack of sympathy and understanding from the person on the other end of the line, a manager aproached me and asked me what was wrong. I told him and he said ""Oh yeah, they take their sweet time getting here, it's a problem we are trying to address for our customers!"", so that should tell you something! I don't believe for one second you guys are so busy that you can't pick up a single customer with groceries and drop them off within a 5 mile radius.. There is no excuse for that. I could understand if this happend once in a while, but EVERTY TIME I CALL FROM THE CANTON SAFEWAY IT 'S THE SAME THING, AND TODAY I AM TAKING IT PERSONALLY. You just lost a good customer and hopefully several more because of my doing. Sincerely, Upset Patron.\r \r

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1 stars

gounder 08/12/2007

WORST TAXI COMPANY EVER

Provided by Citysearch

Extremely poor customer service. My cab to the airport was 40 minutes late (and I had to chase the cab down the street because he drove right by my place). I ended up missing my flight. Will never use this company again.

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