Don't waste your time like I did
I read these reviews and decided to go to Dr. Woolf because everyone seemed to like him. They told me they couldn't send me an e-mail because they didn't use computers. Being a support tech, this didn't
fill me with confidence. The Dr. was great, we had a nice talk about my eyes. Later, after at least 5 phone calls between 2 different staff people and a hand written FAX which was undecipherable and finally a typed FAX. I had them order me a trial pair of contacts. We had decided my insurance would be better spent on new lenses for my glasses. So yesterday I get a call telling me my contacts were in, they tell me it's $53 for a 3 month supply or $146 for a 6 month supply??? So I go up and Betty tells me the same thing. She is reading off of a sheet and doesn't even flinch when she tells me the prices. I look at her and say Betty what's 53 + 53? She looks at me with a confused look on her face and has to use a calculator to do the math. I say Betty why would I pay $146 for 6 months when I can get 2, 3 month supplies for $106. Her eyes light up,she finally gets it!!!! Then she can't figure out why the numbers don't add up. Finally after some waiting she realizes that they had figured out the prices using my insurance. Which we had specifically came to the conclusion we weren't going to use. Well after all this I had had enough. I told her I just wanted a copy of my prescription and I was going to go elsewhere. I had to pay the $10 co-pay for my insurance and a $35 contact fitting fee for some part of the eye exam that isn't part of the prescription. I told her I just wanted my eyeglass prescription and I was leaving. She had to break out the old school hand credit card swiper (you know the mechanical thing with the paper) so I could pay my $10 on my ATM card.
What a nightmare! It's too bad Dr. Woolf can't get any qualified help. I would actually go back there if they got a new staff that realized it was the 21st century and knew how to use modern technology.