Posted: a month ago
I made the truck reservation for the Pulaski Highway location and was then given the run around as to where the rental actually was. I had to go to 3 different rental locations and was unable to pay with a check due to not being able to pick the truck up from an actual U-Haul store which is why I had set up the rental for the Pulaski Highway location in the first place. Your customer service skills are overwhelmingly lacking and your communication is even more detrimental to my view of U-Haul as a company. Never will I ever again rent from U-Haul even if they are the only nearby option. I'm highly disappointed in my experience.