First off let me start out by stating that I am a person who is in the braiding shop every three months faithfully to get my hair braided and has not had a relaxer in almost 2 years. For the last year i have been going to Taru for my services. My first experience was excellent despite me having to wait an hour for my stylist to arrive. My second braid job was horrible. i got long twists that were beautiful along the edges but the middle was thick and nasty and started coming a loose from the root in the middle of my head. I called the shop owner to complain and she told me she was 'in the store shopping and would call me back. She never did. Never the less i went back again for Kinky Twists they were ok. Now i went 2 1/2 weeks ago to get "Tree Braids" and they look like i have had them in for 3 months already. I have called the owner to see what we can do to fix this and she has told me that she will call me back again. I'm not holding my breath. I will be contacting BBB.