YOU MUST READ BEFORE CONSIDERI...
YOU MUST READ BEFORE CONSIDERING LIVING HERE.
SUTTON PLACE GAVE ITSELF THAT 5-STAR RATING DON'T BELIEVE THE HIGH RATING!!!
By far the worst experience I've ever had. I would never recommend this complex to anyone!
The people working on site are dismissive. Complaints by the tenants do not matter to them. When faced with a problem, they accuse the tenants of being liars and they get annoyed at the customers. When in fact it is they who do not hold true to their word so don't believe anything they say. They will tell you when something isn't working it is getting repaired soon yet it will take months. They provide the worst customer service in the world. People working here aren't studying or haven't studied in hospitality or hotel management so that may explain a lot. They are visibly annoyed to be here.
Construction has been going on for months for some reason, but who knows because they don't give you a notice.
Problems are never fixed or attended to here. Like someone said before, they do not enforce the no smoking policy, things stay broken for months, and their quiet-enjoyment policy is flawed (it doesn't follow the standard policy, just another way these shady people can steal your money and leave you incapable of doing anything). Also they don't offer ways to help you out, so your options are to move out or stay unsatisfied. Not a great way to live.
Also watch out, there are A LOT of fees that will pop up that they won't tell you about. VERY VERY shady people, as someone has stated before.
- current tenant