09/09/2011Provided by Citysearch -
It's hit or miss with Sprout, depending on if the stylist you get deems you worthy of their time. Overall, the inflated prices are not worth the outcome nor the attitude of some inflated egos.
I got a fair but overpriced cut from Rachel last year, and great blonde highlights from Julie in May (who was pleasant and professional). When I returned to get my natural brown color back for fall, I received horrible service. The receptionist must have stopped listening when I said I had highlights because she booked me for a root touch up instead of full color.
Stylist Tammy was clearly not happy about the miscommunication. Though I offered to reschedule, she said she had another client in 15 minutes, mumbled about her lunch, and told me I should have booked a consultation. She did a rushed job, using a color much darker than my natural hair, and spent as little time with me as possible, leaving a kindly shampoo girl to finish the coloring. I don't really care if a stylist doesn't talk to me, but Tammy barely said anything to me, let alone check the final color or even touch my hair post wash.
Mid-shampoo, a male stylist asked the shampoo girl when she would be finished with me, and she had to quickly wash out the dye so she could start on his client. Thankfully she found a comb so I could brush my hair in another stylist's station. That stylist not too subtly asked to move my things from the chair. And forget being helpful, the rest acted as if I had the plague.
Disgusted, I paid and got the hell out of there. When I got home, my hair was brassy red, almost orange. I called to see what they could do to correct it, noting I'd prefer Julie (or anyone else) fix it rather than Tammy. The receptionist asserted