07/15/2007Provided by Citysearch -
The service was horrible. Our reservations were for a Saturday night, the downstairs restaraunt and bar were not very busy; there were maybe 10 other guests total. Despite the relatively few customers seated near our party, it took nearly 2 hours from the time we ordered for everyone to get their meals. During the 2 hours of waiting, we were basically ignored; several people went to the bar just to order drinks and have their water refilled. After about 1.5 hours of waiting, our server finally brought us some pita on-the-house. Of course this is after we asked for some bread since we were all starving. When the meals finally did arrive, some were already cold and 2 meals in the group didn't arrive until 30 minutes after everyone else's food. The manager did comp the 2 meals that arrived late and some of our alcohol, however this was after we asked to speak to him to let him know how horrible or experience was. In addition to the slow service and unattentive wait staff, the temperature inside the restaraunt was sweltering. I don't know if the AC was broken or just not on, but despite the open windows at the bar, there was no draft moving into the dining area and it was uncomfortably warm. Although the food was good, based on the customer service, I would definitely not recommend this restaraunt and certainly will never go back.