This operation is a bait and switch on billing and a shyster operation trying to bilk people. I've been going to chiropractors for over 20 years and never encountered the things that occurred here. Just from a general perspective, the initial visit is crazy...the insane paperwork they make you fill out, the stupid videos they want you to watch and the pamphlet reviews they want you to do....all before being carted off by a person who then makes you recite it all again... she took me in the back room and asked how my neck pain 'affected my day'.. I said, as written on the forms, that I got migraines... she then went into this whole thing trying to get me to tell her "all the exact and specific ways it affected my daily activity and work", "does it make you less focused,....etc, endlessly" then "exactly how extensive is each".... then rate every different kind of migraine and its' effect".... on and on unnecessary crap.. I have migraines, I need my neck cracked every 4 weeks and it helps--- end of story -- all that I need... Oh no... they require xrays, then try to sell you the 5 month 3x week package minimum at the 'follow up ' appointment. Keep in mind I've now spent hours at the initial appointment before even getting a 5 minute crack of my neck. Now I'm back 2 days later(their insistance) for another 45 minute 'review of xrays' - where they try to sell you the complete care. As I said, I've never been through such a crazy mess with any other chiropractor.
Then I had this entire bait and switch with the billing. This is a bait and switch, shyster operation. I called in advance specifically to check that they took my insurance and that they confirmed that I had 100% coverage for chiropractic with no co-pay and no deductible. They ran my insurance information and confirmed this. Then I arrive and spend well over an hour with unnecessary paperwork and "introductory" things. They take xrays that they assure me I won't be billed for in any way but then at the second visit, suddenly I'm told there's a copay for the xrays. They have me pay a copay that I was told I didn't have when I scheduled the appointment. After the appointment I contacted my insurance company and spoke to a representative who assured my my chiropractic is covered 100% and stated that if they were trying to bill it under a 'physical therapy' heading that would trigger the co-pay but that if all I had was chiropractic and that was all I want, they should bill as such and I'd be charged nothing. I then asked again about the copay and told them I had spoken to insurance. I was then speaking to the same woman who had run my insurance while on the phone and assured me that I was fully covered. She then says that they are allowed and do bill as a 'specialist' so all my chiropractic would require a copay. I've never encountered such a bait and switch operation and such lies as I encountered in the entirety of my visits with this chiropractor. Even beyond the billing issues, it was clear that they were trying to set up a system to 'milk' clients-- with excessive and unnecessary practices that I've never been subjected to in 20 years of chiropractic care.