Posted: 6/2/2010Provided by Citysearch -
I have been getting my shoes repaired here for the past couple of years. I attempted to take some shoes and was greeted by Mr. Boris son. He is unaware of the shoe repair prices because he would ask the shoe repair man. He was very rude and declared that, at a minimum, a deposit has to be placed for them to do the work. I explained that Mr. Boris never requested that before and he said that Mr. Boris wasn't there and things had changed. I also asked if I didn't like the job, would I receive a discount or my money back and he said no. I further explained that it's unusual that he is requesting money before the service is completed. He proceeded to give me my money back and told me I could go somewhere else. Before I left I asked when Mr. Boris will return and he told me...""no time soon"" First and foremost, I hope Mr. Boris is ok but it's unfortunate that the apple fell that far from the tree. Mr Boris son's lack of customer service and business tactics will ruin what Mr. Boris has established. The prices aren't that inexpensive, therefore, I will find another shoe repair business in the area...I'll keep you posted.