05/21/2012Provided by Citysearch -
I wish that I had read these reviews before commiting to a surgical appointment in this hospital. My first appointment with the surgeon, I was 15 minutes early for a 1pm appointment. Everything was well, until 1.5 hours later, at 230pm, the doctor still has not showed up. I checked with the nurse and was told the doctor is coming ""soon"". I threatened to leave in 15 min if the doctor still has not showed up. It is ridiculous to be waiting 1.5+ hours for what I knew to be a 10-15 minute consultation tops. Note that JHH charges higher than most other clinics -- for this visit, my co-pay cost almost $200 compared to about $40-60 in any other consultations in other clinics or hospitals. There was no bloodwork or any labwork, just plain Q&A with the doctor. Then next to this horror story is my experience getting a medical leave form signed. I submitted my form 13 days before the surgery date and called to confirm that the admin staff received my form and was told yes indeed but the nurse is out that day and will call me on Mon or tues the following week. When I received no call, I called JHH and was told the nurse will call me back. Thursday, still no phone call and I called again. Same status, nurese will call me back - still no phone call. Friday, I called and was told the person processing the form is out of the office. Monday, 9am I follow up and was told the nurse will call me back. 2pm and still no call back. I called and was told the nurse will call back. 3pm and still nothing. I call to express my disappointment and frustration at this very unprofessional handling of a very simple request and the admin staff hung up the phone!!! VERY VERY UNPROFESSIONAL. I AM SO TEMPTED TO CANCEL MY SURGICAL APPOINTMENT. IF THIS IS THE KIND OF TREATMENT I AM GETTING, I CAN JUST IMAGINE WHAT KIND OF OTHER TREATMENT THIS HOSPITAL GIVES ITS PATIENTS. I HAD SURGERY 4 years ago at WAshington Hospital Center and I had the most wonderful experience - caring, efficient, professional and respectful -- from staff to nurses to doctors. If only I knew. Maybe it's not too late to change to WHC instead of JHH. I WILL NOT RECOMMEND JHH TO ANYBODY! BEWARE FOLKS.